Cassino Betsson

Betsson Casino - No way to use my deposit payment method for withdrawals, no further help and updates after 4+ days

R$4070

I am not sure if this is a genuine problem or just poor public relations from Betsson Casino. I saw that Betsson seemed to have a good reputation so I joined this week. As it was, I got lucky on my first day and decided to withdraw some of my winnings as I used a Visa credit card to pay money into the casino and wanted to use the same method to withdraw. Instead, when I tried to withdraw money, I found that there was no way to do it. Every option was blocked. I spoke to chat who said that it was an issue they were aware of and their team would contact me. I waited a day and was not contacted so again spoke to chat a day and got the same response. No one from the casino has contacted me in the last four days. I am therefore not sure why they are so highly rated. Up until this experience, I thought they seemed like a good casino.

I have been playing casinos for almost 20 years and have never struck this problem as I usually check the reputation of a casino first. I would like to know when or if I can withdraw my winnings. I have attached screenshots that I took today.

Regards

Basil < surname removed >

Betsson Casino - Problem with withdrawal and payment method

$300.2

Just want to say I'm full verified in this casino, and have verified many payment options there. I was depositing few times here with mifinity option, now I cannot withdrawal my founds with mifinity, because when I'm trying this, error happens. Casino don't want to withdrawal with another option, even when this is not my fault, they delaying me all the time, and they don't know how to fix this, but still refuses to pay me with another option: verified bank transfer. Waiting now 4 days, when ewallet option should take 1 hour withdrawal...

Betsson Casino - Delayed payment

zł1250

Hello, I present my complaint, I have my account verified, I have my 2 withdrawals of 150 PEN and 1520 PEN.

Approved more than 9 days ago, talk to them, I try to contact the casino betsson, but they do not answer me, no one does not have help support, I submit my complaint in AskGamblers with all the details please help I need help.

Betsson Casino - Locked account with ongoing bid and no option to cashout

S/.1670

Dear AskGamblers,

Several days prior to September 5th, 2021 I lost 119000 Soles (PEN) in Betsson bets which I knew about the risk, then I succeeded in other bids so by September 5th I had in gains little bit more than 28000 PEN.

In September 5th I performed a combined bet with 28000 PEN for games to be played by next day (September 6th)

In September 6th, 2 hours before the games start; because of familiar matters I decided to ask for the Cashout of this so I logged in but I was not able to see any of my history nor ongoing bets.

I tried several times and then I got the message that my account was locked (as attached), I even checked my email as usual and no special communication found.

Obviously right now I have no way of getting screenshots of my transactions history in betsson as I have no access.

Mainly my complaint is claiming for the Amount Cashout for that bet, 2 hours before games start which I couldn’t perform because Betsson locked my account with no reason, it’s not because of protecting people because they had several days for protecting the user seeing that the user (me) was losing more than 100000 PEN. But no, curiously when the user (me) gained several bets and got little bit more than 28000 PEN then the account was locked and with an ongoing bet!

I need my bet cashout back. That’s what I am requesting.

I tried contacting betsson chat same day (September 6th) but they did not answer properly just saying that I had to wait until someone answers.

Find attached emails since September 16th, day in which I asked for formally enter a complaint because previous days no one told me about a complaint case number.

Actually until now I don’t have any complaint case number, last time I sent a reminder was October 12th and no answer until now.

This is incredible, I am totally conscious about the risk of these games and actually it’s like that, a game so anyone should get fun and being conscious about the risk. I was conscious and took my risk under my control. But the way Betsson is just ignoring me is not the proper way. They only agreed to refund my betsson account backlog but they never answered about my complaint so this is unfair and not proper at all.

Please your support in order to get the cashout back, as I was forbidden to do it on time.

Betsson Casino - Did not receive the amount withdrawn after a week

S/.28000

It has been longer than the estimated time, which according to the page is 48 working hours, to be exact 7 days (not counting Saturday and Sunday) from which I requested the withdrawal and the payment has not yet reached my bank account. I have tried contacting your help center more than 2 times, but it is not responding. Please give a solution to my case. I had previously requested a withdrawal and it came to me without any problem but this time it is taking longer than normal.

Betsson Casino - Verification taking more than 9 days

€78.4

On September 10th, betsson has frozen my account and did not provide any reason, and on September 13t they have requested enhanced verification documents. I was fully verified before this with my identification proof of address and payment method uploads.

I have provided requested additional documents to Betsson on Sep 13th, and they have requested additional documents 5 days ago from today, which i have provided right away again.

Since then, there hasn't been any update on the status of the verification, and my fund has been sitting in their casino for 13 days since they have blocked my account. Please help to resolve this issue. I was very patient up to this point, because I thought additional documents were going to be approved within 1-3 days from the submission but it has been 5 days since I provided additional documents and 9 days since I have provided initially requested documents.

Betsson Casino - My payment does not arrive

$4679

Goog morning. Its several weeks of waiting but the payment does not arrive. The casino does not responde to my emails despiste sending what is necessary for my attention. On many occassions and through varios channels ask for help but I have no solution until toda. Thanks for your help. I hope they can solve it soon

Rejeitado

S/.1646

Betsson Casino - Three delayed payments

Hello AskGamblers Team,

Firs of all, sorry for my English! I’m from Perú :D

This has been my first soccer betting season, I’m kind of sad because I didn’t have many lucky until the finals, when I won a recovered all my bets on the season and even won a little bit more but... on May 16 I did the first two withdrawals visa card transfer transactions for S/ 200 and S/60 (around US$ 70). The transactions were been approved. I supposed to receive the money transfer within 3-5 business us every time. I have the codes of both transactions if it’s necessary to show.

This is the first time that I have this kind of issues since I’m a Betsson user, today is 29.05.2021 and still no payment. It’s also kind of sad because I used my credit card and I was counting with that money, they said that they money goes to the card that you used to charge money and now I'm kind of worried because I have to pay that bill.

I wrote to the chat many times saying my issue, they sent me to the email support.

I sent all the information and they answered after 7 days requiring info that I’ve already sent when I wrote for the fir time but even with that today may 30 no answer.

I really need the money, on the chat they said to me something like “We’ve already paid you, talk with you bank” and it’s kind of sad in the way that how can I talk with my bank with no information about the payment, even with that... why do I have to take care the issue? When they send me to talk with my bank with no more info about it it’s like nobody cares.

On Sunday may 22, I did the last withdrawals visa card transfer transactions for S/ 230 (60 US$) and the problem it’s the same. Before making that withdrawal, I talked to the chat and they said to me that it was necessary to send the money to the same bank, even when I talked to them about the problem with the first two amounts.

In total, it’s like I’m losing S/ 490.00, the total amount for the 3 withdrawals visa card transfers transactions

I hope you can help me with this issue, I think it’s just about bad information. I have all the papers to prove what I’m saying and I’m opened to talk about solutions.

Thanks AskGamblers Team

Betsson Casino - Seven delayed small payments

S/.490

Hello AskGamblers Team,

I did a 7 withdrawals visa card transfer transaction us usual for 25 GBP (total 175 GBP) on JAN 16,17,18 and19 / 2021 . The transactions were been approved. I supposed to receive the wire transfer within 3-5 business us every time. I have been playing at betsson casino for a while now and always liked playing there.

Today is 06.02.2021 and still no payment. They asked me for bank statements and i sent it. Тhen I received a e-mail that I will receive an answer within 1-3 working days. Аfter 4 days because I did not receive an answer I wrote a new e-mail and asked them " is there any update. On the same day I received an answer from them that they still looking into this with their provider and once they have any news I will be the first to be informed immediately. But still no answer and payments.

I am looking for Your help AskGamblers, because I made a few more withdrawals in the past few days I hope this problem is solved and I have no problems with my new withdrawals too.

£175

Estatísticas de Reclamações

Resolvido 19

Valor médio $ 2,033

Duração média da reclamação 9 dias

Resposta média 2 dias

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Avaliação do jogador

7.6/10 ● 164 revisões

Principais avaliações de nossos jogadores

Raptordinos

7/10

For a span of more than a year, Betsson was one of my favorite online casinos; one of the main factors that I took into account the day of my registration on this website was the high reputation that preceded it, reputation that was ratified in each one of the forums and websites that I entered while doing my routine investigation prior to any deposit from my part.

A reliable casino, basically that is the main attribute that players attribute to this casino throughout the internet, an opinion I still share despite the last inconvenience of which I will speak later.

In addition, I found a casino with an immense portfolio of games that included sports betting, poker, live dealer games, and of course many video slots that were supplied by high reputation providers like Microgaming, NetEnt, Play'n GO and Quickspin among others.

Additionally, another of the reasons that initially led me to play there, it was that the casino processed deposits and withdrawals via Neteller and Skrill in addition to other traditional methods like credit cards and some more methods that could be an alternative to using later in case it was necessary.

Only strengths is what I could always experience on this site, among them, one of my favorites was the speed with which I loaded the website and in general most of its games; however, one of the aspects that most captivated me, it was its well-designed and complete user area, there I found all the information I needed and always fully updated, including my complete betting history, which is a function that many online casinos lack, including some high profile casinos.

In my opinion, Betsson is a totally recommendable casino for users that can access to it.

Unfortunately, for a couple of months ago, I have not been able to enjoy services offered by this casino since it seems, suddenly, this casino no longer allows players from my country.

In the current year, more than 5 casinos have excluded my country from its list of allowed countries; however, all of them have been kind enough to notify me of this event via email and in advance, courtesy that Betsson never had with me; someday, I simply tried to load their website to deposit and play for a while and it only appeared the message “this site is not available in your country” and nothing else.

Now, I understand that for any reason the casino had to make the decision to make a change to its policies and terms of use and exclude my country; the only thing I reproach is the demonstrated indifference towards players who have been regular customers who knows for how long, as if they did not deserve even a single notification; I think this is part of what we call “customer service,” which is a quality to which a top-notch casino should give it the importance it deserves.

More than a scolding or complaining, my intention is to make a constructive criticism, and I think that scheduling the auto-response function to notify players from the affected countries would have been a way to end a relationship with sufficient propriety and with a minimum of effort.

flameskat

7/10

Great casino. Quick withdrawal at the most 4 days. Never had any problems. Yes, sometimes you will lose.

bettie

6/10

+ Staff are friendly, polite, honest and helpful (8/10)
+ Rtp showed (7/10)
+ There are promos for weekend (freebets, free risk bets, free spins) (8/10)
+ Has many small competitions: football fantasy league, c1 quizs, poker tourneys (7/10)

+ Site platform is outdated, unresponsive (balance not refreshing, bonus not applied, sometimes u encounter internal server error "its not u, its us",.. ) (5/10)
+ Sports betting needs to be improved a lot (multibet not showing individual results, not sorted so basically cant track the match unless go to Full bet history and wait for the "lost", "win" for each match; if u open 2 more tabs, the betslips are not updated to both tabs (different betslips) (4/10)
+ Odds are low compares to other bookers (about 4% each) (3/10)
+ When deposit to a promo for casino, the deposit money as well as the bonus balance are locked into casino, so others field like sports can't use any of them (2/10)

fb_10153962658402365

10/10

Pretty much everything. Almost 10 years now since I first signed up. Support is there to speak to me within a minute. Always. Regular bonuses and giveaways. Never ever a hassle with payouts.

No real dislike. But maybe payouts could be more "consistent" if you will - when it comes to time-frames. Seems like random - which ones will pass through as instant, and which will not.

kenneth0914

7/10

I deposited $20 last week and ended up winning $3000! The only trouble I had was sending in documents to verify it was actually me! So hopefully I’ll see the winnings in my account in the next few days :)

noite2

10/10

They are one of the most trusted in the industry. Excellent game selection, game's pay good in most part's and withdrawals are processed within 24hours. This casino IS trusted absolutely. When you play following the term's as you always need to, in every casino, you will not face problem's. Great casino in all aspect's! :)

Sometime's my withdrawals won't be paid in 24hours as they promise that they will be paid within 24hours always. Then I'll go to chat and it's gonna be paid in that instant so that's not a big problem.

fb_978298148884015

5/10

I never thought that my journey with Betsson Group will ended like this, I am not surprised after a long-time experience online with vast amount of platforms I played, tested, won...

After my change from other Betsson Group casinos, on my journey online I lately arrived to betsson itself. I was very happy at first because I saw that welcome offer is available again, actually I just thought it was... After depositing a minimum amount which was needed to be eligible for the offer, I found myself that something is wrong. I went to chat, sent e-mails, put a lot of my priceless time into this promotion problem that I ended 10x wors eafter Betsson Group casino transfer. The promotion wasn't resolved and won't be. They just deleted the message with it in my in-box, not to bother me anymore... I think that casino with such a big fan base through the web won't put me in very weird and dis-comforting position. I will never beg for some kind of no deposit nice gesture/bonus because I am not that kind of person. If I pay I just want to be treated with decency. I will stop here, the Betsson Group won't be touched or even read this short article about my experience. They have a lot of other players who are investing their time and money. I am just a medium amount depositor and rather casual player, so who am I kidding? I was supposed to get message from casino manager Mr Halvor. I am still waiting for it.........

Hi Lukasz, I'm sorry to hear your not satisfied with us Lukasz, we always strive to please our customers and it's unfortunate that you are left with a bad impression of us. As promised I contacted you via PM here on Askgamblers on the 5th of January. I just checked the message and I can see you unfortunately did not read it. As I have not heard anything from you directly, nor do I have your account details it's unfortunately not possible for me to look further into the case. If you wish me to have a look I advise you to reply to my private message or send me a new message. Best Regards, Halvor Betsson Group

Cassino Betsson há 9 anos

Askalon87

10/10

One of the best online casinos if not the best really good selection of games very nice support, payouts are shockingly fast :D That is if you have all your documents right.

All in all amazing casino, I have been a betsson customer as long as I can remember and its a very good casino very trustworthy, if you ask me I rank them higher then Mr Green / M . E

I cant really think of anything negative. Seriously everything about this casino is SUPER

sutek123

9/10

One of the first casinos i have played online, never had any problems, very good selection of games, everything you need in one site, fast cashouts, very good support

Pedosss