Cassino BetChain

A very serious casino !! I played the free spins of the first deposit and I had a big win (7000 euros). I sent the verification documentation and I took the first thousand euros (weekly limit). After 10 minutes the money was on skrill. To preserve my winnings, I activated self-exclusion for 1 week. The chat is very fast and satisfies all customer requests. For now it's all spectacular, but I think (and I hope) that I will not have bad surprises. It is very important to play on certified casinos. You feel a lot more peaceful. The selection of games is very wide, even though my country has many restrictions. Thanks Betchain and thanks Askgamblers to safeguard the players. Obviously my review is more than positive and I invite players to visit this beautiful casino.

nothing dislike me...maybe too many game restrictions (but it's definitely not the casino's fault)

It is a great casino, one of the best when you are talking about playing with bitcoins, though they added more crypto currencies recently. And I was pleasantly surprised that you can deposit and withdraw Euros with crypto wallet - very convenient and make your withdrawals quick and problem-free. Gambling is simple here and I never experienced any technical difficulties with games - everything loads quick. I can say this casino is trustworthy.

I would like to see more payment methods that really work with Euro.

Not much to be honest.. Games are lagging.

The slot selection is terrible. No Microgaming slots for example. I lost hundrets of euros on this casino, and when asking for some freespins as compensation, it was declined... which is an absolute joke in my mind. And they only have a Curacao licence. I honestly would not recommend anyone to play on this casino. There are hundrets of better casinos out there.

This is a rare casino that you like it from the beginning - the design is awesome, it is clear that they have spend a lot of efforts to make it look attractive and very user friendly. Number of games is tremendous - I couldn't find anything that I like that isn't there. Big advantage that this casino is not blocked in Russia and I don't have to use tricks to get an access. I am not a no deposit bonus admirer so the fact that players from Russia are not eligible for them wasn't a big issue for me. The thing that I liked was their new Welcome bonus that goes together with 200 Freespins - you get 10 spins 20 times - 20 attempts to win a maximum amount. It took them reasonable 45 minutes to withdraw my win - it could be faster if I'd uploaded my docs beforehand. So I can advise this casino to others as I had a great gambling experience there and it seemed as a trustworthy casino to me.

What I really didn't like with them is their chat service. They are available 24/7 and it is an advantage, though every time you contact them you feel that they have so many players waiting in line and they try to make your conversation as short as possible. Hire more people guys and you will be unbeatable!

Customer service is terrible, cash out is slowwwwwwwwwwwwww and bonuses are sometimes given. If not, they make up some sort of excuse. They tend to hold your cashout hostage and when you contact support you also get excuses. As one of their highest depositing players I do not recommend Betchain unless you want to wait a century for a cash out and bonuses do not mean much to you.

Standard welcome Bonus like any other casino nothing special. Plenty of games if you play in certain currencies. Live support seems to be available when needed.

What I truly hate about places like this is they will tell you Yes you can deposit in Australian dollars and yes you can have the bonus and so you deposit your hard earned money, make yourself a little drink and sit down to have a play and all of a sudden you discover that most of the providers won't let you play because it's not euros and then a lot of others you can't play because you have a bonus haha. In the end your left with a couple of turdy providers and feel like you've wasted your money and time. Is this what makes this place certified? Also upon closing my account I was told don't forget you have 50 free spins which I knew about but never used because the game didn't load no matter what I did. So really, these guys and others like them need to warn people if you play in this or that currency you can only play this or that game. I would bypass this outfit.

I have been wanting to try out this BetChain Casino for a long time but haven't got to it so far, not until yesterday that is, when I finally signed up, made my first deposit, and claimed their Welcome Bonus of 100% plus 50 free spins. I was hoping those 50 free spins would be on a NetEnt game, as usually the case, but it wasn't - it was on SoftSwiss 9-paylines game, Cherry Fiesta. Hmm, come to think of it now, those 50 free spins were only worth $4.50. I would have preferred them on Starburst instead, although that would still be worth only $5.00. Ah well, beggars can't be choosers, hehehe.

The best thing that I like about this BetChain Casino is the wonderful platform that the casino is using! It is almost identical to that used by JoyCasino, maybe they are both related, I'm not familiar with that, but I simply love the way and the speed the website works using only my slow 2G internet connection! There was no need for me to use my faster 3G connection, so I saved a huge amount of my data volume subscription, and not only that, I hardly had to reload any of the webpages and neither did I get any lost connection either! Excellent!

Games wise, there were both good and not-so-good things, as I found out. Bad things first - no Play'nGo, no Thunderkick and no Quickspin either, so I couldn't play some of the games that I had wanted to play. NetEnt games are available, but Finn And The Swirly Spin game isn't. Not that I love this game that much, but I like playing it for its extended playtime characteristic. The good things - Microgaming games are available, specifically both Supe It Up and Isis (non-jackpot), both being my top 2 Microgaming games, plus some other games too. And I simply love the speed the games loaded up and got started, although not as fast as using a 3G connection, but it took only about 3 or 4 minutes to load up completely. Other platforms would take at least 30 minutes to several hours on a 2G connection!

Playing my favourite Supe It Up game was a real delight! It played well, giving me several Free Spins game, a few 100x bet wins, but also several poor wins too, but everything was well within my expectations of the game. With a little bit of better luck, I would have made a small win and a withdrawal, but it wasn't my lucky day. Just too bad! After losing all of that $40 starting balance, I then activated the 50 free spins, played that Cherry Fiesta game, won a low $4.33, but then lost it all again on Supe It Up. Damn! I was hoping to get just one Free Spins game to make a big difference, but again, it wasn't my lucky day. Sigh!

All in all, I had a wonderful and entertaining play time at BetChain Casino, just slightly better than what I had experienced at JoyCasino, but unfortunately, the second deposit offer hasn't got any free spins attached to it, so that 50% second deposit bonus isn't attractive at all for now. I'll just have to wait for a better offer to come along before hopping into BetChain Casino again. No hesitation in doing that, that's for sure, unlike with most other casinos, which I would need to think over at least 3 times before hopping in! Hahaha.

They carry Ezugi blackjack live dealers or else I wouldn't be there. The original casino I've played at no longer carry them. So I had to look elsewhere, found out that betchains carry them.

Withdraw limits is horrible. 500 Euro every 24 hrs. up to 4,000 euros. a month. After verification I was able to increase it to 1,000 euros. Yet they have only released 1,500 of my funds. Been trying to reach support and the manager for the last 4 days. I still have 4,000 stuck in cashout, they keep declining my payout and won't give me a reason why that haven't cash me out. It's been over 24 hours. Claims to be instant.Yet still waiting for the manger approval. I haven't seen anything like this. I've made a total of 4 deposit of 500+ euros each time. This was the first time, I'm actually winning. They ran out of excuses to give me for the delay that all they can tell me is. You will get your cash soon. I don't know what's there definition of soon is. But when I'm at mbitcasino, when I request to cash out, they processes it right away.

I don't know what type of casino they're trying to run. But I don't have a reason to gamble here anymore if they keep doing this to players. If they say I'm able to cash out 1k daily up to 5k a week. Then they should honor it. Even though on there site it doesn't state 1k daily... It only say up to 5k weekly and 10k month. Which I already finding it unsettling. I lose and win 10k weekly. So it's obvious this casino isn't for me. I think because of that, they're holding on to my funds and keep canceling my withdraws request.

This is also the first casino that takes a fee for cashing out. when I request 500 Euros... I only get back 488 euros.. there's nothing I could do about it. As long as they process my withdraws.

I would like to come to a resolution. What ever internal policy they have that they can't discuss, I would like it out in the open. I don't know how many support agents are there but they're very frustrating to talk to. At first the manager talk to me. Then he cancel the chat and refuse to talk to me afterwards. I find that very unprofessional. He's very rude and he's the one that approvals or rejects the withdrawal. I find that abuse in power. At first I plea with him to just release my funds and I won't bother him anymore. At first it was only 1,500-2,000 euros. I just wanted to break even. When I ask how long to it would take without verification he won't answer. After he cancel the chat... I requested another chat and was inform that it doesn't matter if my account was unverified or not I was not allowed the same right as unverified players. Which is 500 daily up to 4k a month.

I take my privacy seriously, That's why I pay in BTC. However, he keeps claiming I've pay in euros... No, I sent btc... how they uses a third party to convert the funds, isn't my problem. I know what i've paid with. If they can take 2k worth of btc they can certainly return it when I win.

Now I have over 4.000 euros stuck in limbo. They're trying to find every reason to not pay me. I don't like to wait, since I've lost so much the last few day waiting has btc price went up to over 7.300.

In terms of IP, I never heard of a player not being paid out because of having multiple IP addresses. I protect my location. I never heard it's a crime trying to hide ones identity. I just want answers and I want my money. I won it fair and square. I opt out bonuses.

This is my first time I ever wrote a complaint.I never fell this cheated. Support agent and manger where extremely rude. I feel like I have to walk on water fearing they won't release my funds.

I have read a couple of the more negative reviews on this casino and I completely disagree with them. The cash outs have been fast and without incident. I have not cashed out large amounts but I have requested 2 within the last seven days and both have been approved and delivered in less then an hour of the initial request. I have had no dealings with customer service. I have had no need to seek assistance because everything runs so smoothly. I trust this casino. Even the times I have lost feel natural and unmanufactured. Its gambling and sometimes one is going to lose. Casinos are for profit enterprises. That being said, I think Betchain plays it straight and I trust and recommend it.

I have nothing negative to say at this point but because I have to use a certain number of characters I will say I wish they had the slot Black Diamond.

1. First Bitcoin Casino that doesn't do near-instant / fast withdrawals. I was told to wait for a manager who will check my withdrawal in 12hours.

2. Support is rude

As the other gentlemen mentioned, they are making it very uncomfortable when you want to withdraw... The agent actually suggested to me that I should cancel my withdrawal if I don't want to wait 12 hours... Does seem like a scam and you cannot be certain of your winnings. They will find a way to not pay you.