Betandyou Casino

My deposit from March 6th still not credited

₹3000

It's day 11 of my deposit of 9999 which I made on the 6th of March.

They haven't updated it yet. No response about the deposit by email or chat.

It's been 4 days since they asked for a bank statement still they have not updated the balance.

I am writing emails to them daily but they are saying they have no control over the Indian market...

Please be safe from this scam website.

Não resolvido

₹9999

Verification is taking too long and no response now

Hi, I need to looks for help here about Batandyou casino. I start verification process with them, all was good, they were responding on my selfies emails, ID attached emails and all other emails. But from last email pass more then 48h and still no respond. So, I worries about my money on this bookmaker cuz they stop responding me. Can u help me to finish this process? Tnx

Declined withdrawal and unable to login

$6204

My account number is : 618964665

I'm unable to withdraw 649€ because of not receiving the SMS code to confirm it. Before that there was no problem of receiving SMS code or withdrawing my money. My mobile service provider checked everything and there is no problem on their side neither is in my phone, because as checked by my provider there was no SMS that would get to my providers servers. Then I ordered a callback option, this is when their operater calls you on your phone. I explained the situation to him and he gave me code to confirm the withdrawal. But it was rejected, as you can see in the attached picture. As always I deposited with bank card and tried to make wihtdrawal with SEPA back to my bank account. Until this it was working fine as I already made a withdrawal. So this reason for rejection is a problem in their system or they just want to stole my money even when I have a minus of a few thousand € on my account overall. And now I have another problem. I cant even get into account because i need an SMS code as you can see in the attached picture. But again there is no SMS being sent to my phone (my operater checked it again). Their live chat support is not helpful at all since all they give me is generic answers again and again and are saying that SMS was sent, which was not. When I try to call operator who called me back I am waiting in the lobby for next available operator and then the call ends. I have tried to call them a few times already but its always the same.

Unable to cashout due to phone number verification issue

€649

Dear Askgamblers Team, I am writing to file a formal complaint regarding my recent experience with BetandYou Casino's customer support and verification process, which has been nothing short of frustrating and unproductive.

For the past 4 days, I have been attempting to resolve an issue with updating my phone number in order to cash out my account balance. The casino requires a verification code to complete this process, which is supposed to be sent via SMS. Despite numerous attempts, I have not received any SMS containing the verification code. I have diligently followed all troubleshooting steps provided by their support team and even submitted screenshots demonstrating the issue. However, the problem persists.

Furthermore, every time I reached out to their live chat support for assistance, I was required to explain the entire situation repeatedly. Initially, I was informed that I needed to contact a hotline to receive the OTP over the phone. To my dismay, no hotline number was listed on their website. When I informed this to the chat support agent, I was instructed to request a callback instead. I promptly submitted a callback request but have not received any response or callback for the past two days.

This ongoing delay and lack of effective communication have left me unable to access my funds, causing significant inconvenience and frustration. I am reaching out to AskGamblers in hopes of escalating this matter and obtaining a resolution as soon as possible.

Please assist me in addressing this issue with BetandYou Casino's management. I would appreciate any support in expediting the verification process or providing alternative solutions to access my account funds without further delay.

Payment error and support doesn't help

Hello. I tried to do a withdraw in this casino 10 days ago, gave the documents numbers and tried this withdraw, less than 30$. The casino opens me a page where I need to click in a link to liberate this withdraw. In this page, it says the withdraw was approved. Well, I click on the link and its go to a page saying there is an error about the information.

Well, I talked with the support asking for the cancel of this withdraw and they say they cant do it because it was approved. I sent all the prints, and they said first to wait 5 days, than after it they said they would send my case to specialist teams. I asked again for the cancellation of this withdraw but they say they cant do that. The specialist team didn't contact, and after 10 days I just gave up about the money. The answer they give me is always that they cant do nothing. I sent the prints and they just say to try again (I clicked millions of time, refresh page, cleaned cookies, and is always the same information. Hard to believe in this type of problem in a casino that have more than 9 rating here.

Delay of payment betandyou

R$186

Hello, I would like to file a complaint against betandyou casino for delay of payment. I made a withdrawal of 30 dollars to my AIRTM e-wallet on May 15, 2024 and today is May 27 and I still haven't received it ( The $30 withdrawal is approved, as shown in the attached screenshot). I have contacted betandyou support and they always reply the same thing that I should wait, but it has been too long and I still haven't received my withdrawal. So I need your help to get a solution. Thank you

Deposit money not available to my betting account

$30

Dear Sir/ Madam, My name is < full name removed >. my email: [email protected], betting account number: 732114153, I made a deposit of 500 euro via Fast transfer method at 7.41 am on 23.11.23 in Portugal but my money is not available to my betting account. I chatted with agents & emailed to support center as well & sent them all the proof. But I didn't have appropriate reply what's going on. They only keep saying it takes time to solve it. Please don't publish my name & email. I have attached the proof of payment. Can you help me please?

€500

Estatísticas de Reclamações

Resolvido 11

Valor médio $ 1,054

Duração média da reclamação 8 dias

Resposta média 2 dias

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Avaliação do jogador

9/10 ● 187 revisões

Principais avaliações de nossos jogadores

Ivituxx

10/10

The best casino of all. Fast payouts, many possible deposits, and withdrawals. You can play for small bets but get very big bonuses. I am very satisfied, I will continue to play and I recommend it to others too.

Hello Ivituxx, Thank you for your fantastic feedback! 😊 We're delighted to hear that you consider Betandyou the best casino and that you're enjoying our fast payouts, flexible deposit and withdrawal options, and generous bonuses. Your satisfaction is our top priority, and it's great to know you're having a rewarding gaming experience. We truly appreciate your recommendation and look forward to providing you with even more exciting opportunities in the future. Happy gaming and best of luck! 🎰🎉 Best regards, The Betandyou Team

Betandyou Casino há 10 meses

Loo202

8/10

Betandyou, is a very good casino with easy registration and a large selection of games, but my favorite has to be Playtech- Frie Blaze Collection. It's nice to log in and be able to navigate where to go easily, but a few wager free spins would nice now and then. So far so good, I enjoy playing here and I have had some good wins😁

There's nothing I dislike, but a few freebies would be great, the option for a visa withdrawal would be great as it's only MasterCard. But other than that 👍

Hi Loo202, Thank you for your wonderful review! We're thrilled to hear that you enjoy playing at Betandyou and that our game selection and easy navigation enhance your experience. Playtech’s Fire Blaze Collection is definitely a great choice! 😃 We appreciate your feedback regarding wager-free spins and withdrawal options. Our team is always working to improve our platform, and we’ll certainly take your suggestions into account. Best regards, The BetAndYou Team

Betandyou Casino há 10 meses

Philnyash100

7/10

The casino is great with alot of games available to play. I love the customer service which is readily available. I love to play aviator game and sweet bonanza slot.

The casino bonuses in betandyou have high wagering requirements and the wagering is from real funds which I dislike. There are also no cashback promotions for sportsbook section.

Hi Philnyash100, Thank you for taking the time to share your thoughts about BetAndYou! We’re delighted to hear that you enjoy our casino games, especially Aviator and Sweet Bonanza, and that our customer service has met your expectations. Your satisfaction is important to us! We appreciate your feedback regarding the wagering requirements and cashback promotions. Our team is always looking for ways to improve our offerings, and your insights help us refine our promotions to better suit our players’ needs. We encourage you to keep an eye on our promotions page, as we continuously update our bonuses and rewards. Best regards, The BetAndYou Team

Betandyou Casino há 10 meses

melody123

10/10

Betandyou is a fantastic site. I have been playing on this site for the past few years. The cashback back facility is good. Customer service is very responsive and solves issues in time. The withdrawal and deposit are instant. Betandyou offers a huge variety of all sports and casino games including live casino and slots. I used to play all the games and won many times. I recommend all to play on this fabulous site. Thanks to Betandyou.

I had played Betandyou for several years. They do not give no deposit bonuses . They offer only bonuses with deposits .And the bonuses ratio is less in promotions.

Hi melody123, Thank you for your detailed and thoughtful review! We truly appreciate your support and are delighted to hear that you’ve had a positive experience with Betandyou over the years. It’s great to know that you enjoy our cashback facility, responsive customer service, and the wide variety of games we offer. Your recommendation means a lot to us! Best regards, Betandyou Team

Betandyou Casino há 11 meses

mrjoaoribeiro

7/10

In my opinion the site works well, including a good casino.
The odds are good and competitive, which is why I've been betting here for some time. I can deposit money and withdraw it quickly and efficiently, which is also a good point in its favour.

With regard to the appearance of the website and the app, in my opinion there is a lot of room for improvement. I think that the brand image should be restructured for the year 2025.
I also think that they could do a lot better in terms of live support.

Hi Mr. João Ribeiro, Thank you for sharing your detailed feedback! We're delighted to hear that you appreciate our competitive odds, casino offerings, and the efficiency of our deposit and withdrawal process. We also truly value your constructive suggestions regarding the website and app design, as well as live support. Continuous improvement is key to our success, and feedback like yours helps us refine our platform. We’ll certainly pass your insights along to the relevant teams as we work on enhancing our services in 2025. Best regards, The Betandyou Team

Betandyou Casino há 11 meses

Ricardorocha95

10/10

I like every slot machine and I play for while in that Casino. They offer very bónus for me to play. Chat support is very attentive to planeta and always helps us

Hi Ricardorocha95, Thank you so much for sharing your positive feedback! We’re thrilled to hear that you’re enjoying the slot machines and the bonuses we offer. It’s also great to know that our chat support team has been attentive and helpful – we always aim to provide excellent customer service. Best regards, The Betandyou Team

Betandyou Casino há 11 meses

idaildyse25

9/10

I've been playing here for a couple of years and sometimes place bets. The site isn’t super well known but I guess that’s actually a good thing since it hasn't got too big and ruined yet. I like that I can quickly deposit money into my account and if I win I can withdraw it just as fast. I’ve got vip status here so I get extra bonuses and fewer restrictions which is definitely a plus

There are a few things I’m not like though. like the high wagering requirements on bonuses and the slow support. As a vip I expect a bit more attention from them so I’m docking a star for that. That’s it.

Hello idaildyse25, Thank you for your feedback and for being a loyal VIP member of Betandyou. We’re thrilled you enjoy the quick deposits, fast withdrawals, and VIP benefits. We’re sorry to hear about the high wagering requirements and slower support response times. Your concerns are important, and we’re actively working to improve these areas to enhance your experience. Thank you for your loyalty, and we look forward to serving you better. Best regards, Betandyou Team

Betandyou Casino há 1 ano

Emreildyz

10/10

Great experience, I’ve won a few times. Process is smooth and the site’s really easy to figure out. No problems with deposits or withdrawals so far. Definitely recommend

Support can work better. It take time to reach out to them. On emaaaail. Who use mails this days lol. Fix that pls. Cant say anything else so far thanks

Hello Emreildyz, Thank you for your positive feedback! We’re thrilled to hear that you’ve enjoyed using our platform and that the process has been smooth for you. Your recommendation means a lot. We appreciate your suggestion regarding support, and we’re actively working on improving communication channels. Your input is valuable to us, and we’ll consider it in our efforts. If you need any assistance, feel free to reach out via the contact details on our website. Thanks again for choosing Betandyou! Best regards, Betandyou Team

Betandyou Casino há 1 ano

Claudia45

7/10

The platform has been a pleasant discovery for me, offering a well-rounded service. Regular updates and the addition of new features on BetAndYou have truly enhanced the gaming experience, making it more engaging and diverse. I’m particularly impressed with the quick and easy verification process, which adds to the convenience. The site’s navigation is also user-friendly, making it simple to explore and enjoy everything it has to offer.

Hello Claudia45, Thank you for taking the time to share your experience with Betandyou! We’re thrilled to hear that our platform has been a pleasant discovery for you and that you find our services well-rounded and engaging. We are particularly delighted to know that our regular updates, new features, and user-friendly navigation have enhanced your gaming experience. Your kind words about our quick and easy verification process truly motivate us to keep improving and delivering the best to our players. We look forward to continuing to provide you with an enjoyable and diverse gaming journey. Warm regards, Betandyou Team

Betandyou Casino há 1 ano

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