1xslots Casino

1xSlots Casino - 2 deposits not credited

R$600

I have made 2 deposits today with Jetoncash voucher. I sent the proof of both and they refuse to add my funds to my account. Last time that happened it took me a month to have my money. I hope that this time it will takes no more then one day ‘. I’m repeating myself that is a jeton voucher and they still asked me for a proof of transaction.

1xSlots Casino - Deposit not credited with proof

€18

Again, I’ve deposited with a Jetoncash voucher 2 days ago. This deposit method is instantly available. My fund as not been credited. I sent proof of deposit from a to z.

They said they have no answer yet from Jetoncash support.

I sent them the message I received from Jetoncash support that confirm my money has been taken by the casino. They still refuse to add my funds .

1xSlots Casino - Deposit of 75 EUR not completed

€10

I deposited 2 times with a tokencash voucher. A first deposit of 50 euros and then one of 25 euros. My money was never credited to my balance and I checked the balance of my two vouchers and the funds were debited. I contacted customer service.

after the first deposit. They confirmed to me that my deposit was being processed and to wait an hour. I then deposited a second time and took a screenshot because during the first deposit I had not thought of doing it. They confirmed to me again that my second deposit was also processed.

Finally my fund as never been added and the refuse to help.

1xslots Casino - I want to close my account permanently

€75

Hello, I am trying to close the account permanently because I will not play at this casino again.
I have contacted the [email protected] section and they tell me that it cannot be closed permanently.
They give me the option of 1, 6 months or 1 year. I have explained to them that I will never play again and those options do not work for me.
I have explained to them that I will not deposit at this casino again. I don't see the point in closing it for a period of time otherwise I will play specifically at this casino again.
I hope you can help me to speed up this process.
Thank you

1xslots Casino - Regarding Deposit issue

Hello, I am an old user of 1xslot.com. My gaming I'd is 117950687.

The problem is that I deposited 8385 INR on 23 June 2023 through UPI method But Money is not credited credited into my account. Transaction is successful from my side.

I had deposited money on UPI I'd yumnam@freecharge that had given on casino payment page. My payment reference no is 317447664425.

I had a mail chat with the casino regarding this. But they always say that they need time to enquire the matter. But already 6 days are gone. I have sent you mail chats with the casino and payment screenshot please check.

1xslots Casino - Withdrawal Delayed Problem

₹8385

Hello, My name is Nitish <private info removed>. I created a withdrawal request of 29825 INR through airtm wallet method on 03 June 2023 1xslot casino. They said that ewallet method usually take 24 hours for the withdrawal to be processed. They told me that please come back after 24 hours if the withdrawal is not processed. Now more than 36 hours are gone but my withdrawal is not prcessed still now. I contacted customer care and they said that "We have forwarded your withdrawal information to our finance department. We have no information on how long it will take for the problem to be resolved, since the time it takes to resolve the problem depends not only on us, but also on the payment provider. Please be patient and wait for our email response." they copy and paste that message again and again. Their customer service are very pathetic. Please help me to get my withdrawal. I have sent you withdrawal screenshot and mail chat please check.

1xslots Casino - Withdrawal delayed from Casino

₹29825

I am a regular player of 1x slot . My User ID < ID number removed > & email id. < email removed >

I have won of Rs.1200 after depositing Rs.900 from Astropay E wallet on 31st of Jan 22 & requested withdrawal of Rs.1200/- in the same E Wallet. Money did not reach my wallet even till today at the time of writing this complaint. I have contacted customer support of 1x slot they are asking me transaction statement of E wallet whereas Astropay customer service does not give any such statement (Email of both 1x slot & Astropay enclosing herewith) though after this transaction I withdraw many winning which came to astropay wallet.

Enclosing astropay wallet details as well.

I do not understand what happened to this particular transaction.

Regards

< full name and ID number removed >

1xslots Casino - Funds disappeared

₹1200

On 12/14/2020 January they started the verification process after the withdrawal software rejected all withdrawals from my account. (for the 4th time). however that is not the problem. After sending all the evidence to verify my account, on 12/16/2020 an approximate amount of 1750 euros disappeared from my account (I had no active bonuses, and I could not play either since the games were blocked for security). promptly contact the online support team and also the security team via email announcing the disappearance of my funds. They said they passed the information on to the specialists and would start working. Without more to say, he contacted the security team daily and the only response I receive is "All requests are processed in turn. Please wait, you will get a notification.
"However, today 01/28/2021 I have not received any satisfactory answer either via support or via email.

Não resolvido

€1700

1xslots Casino - Blocking account instantly after making deposit with PAYEER!

Hello. 1xslot casino is blocking people instantly after making deposit using PAYEER. I am co-administrator of the one of the biggest casino forums, I received many messages that 1xslot is blocking accounts instantly after making deposit using PAYEER. So on my own I have created account (I didnt have account there), I put all my data and deposited using my PAYEER account. Instantly after deposit I couldn't play, in Personal Data section I was asked to upload 'ID Document' and 'Payments'. When I was trying to play some slots I was receiving information that 'The game is unavailable at the moment'.

So basically after deposit with PAYEER accounts got locked and customers have to upload documents in advance... I have account on 1xbet and 22bet and there I can normally play. On 1xslot I can't. Same is for many people.

Frankly I don't like this and I won't upload documents in advance before trying slots because it sounds like SCAM for me...

Please, can you check this? This isn't normal.. I don't know, maybe this is some error or bug but seriously, blocking account instantly after deposit sounds fishy..

Não resolvido

Estatísticas de Reclamações

Resolvido 23

Valor médio $ 451

Duração média da reclamação 6 dias

Resposta média 1 dia

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

4.5/10 ● 30 revisões

Principais avaliações de nossos jogadores

Sanup

10/10

Everything excellent from deposit to till withdrawal.
Nice selection of games. Fast withdrawal.
Fast customer service.
Simple verification process very important I feel very easy playing here as compare to other casino.

Right now Netent games are not available hoping it will be back soon otherwise good casino.
Also mobile application do not have games like Jumanji.
Payment processes on 24 hours but did not work on holidays like Saturday night Sunday in india.

Good day, SANUP, Thank you reviewing our online casino. We are currently working on bringing back Netent. Jumanji is Netent game, so it is currently unavailable. And by payment processes I presume you mean local bank transactions? They could relate to how your bank usually works, but we actually work 24/7.

1xslots Casino há 4 anos

Jawoja

9/10

I like how the app is very user friendly with tons of games. They have a cashback program which is cool. Withdrawals with e wallet is fast too. Like in minutes.
Live support 24/7 depending on the matter, if it needs a manager they're on weekdays only. Overall 9/10

Getting bonus is only available weekdays, whenever I have problems on my deposits it will take up to a month to be fixed. Hard to get any bonus. And they should consider adding Playtech.

Good day, JAWOWA Thank you so much for sharing your experience with 1xSlots and for giving nice suggestions for improvement. Time by time we are adding more providers to the list of the biggest existing collection. Unfortunately, we can not give bonuses 24/7, but you can leave your request through our Support channels and we will proceed it. We definitely work in order to upgrade our bonus system and make it more comfortable for every customer. In order to help you directly with your deposits/bonuses issue, we would like to know your account ID, could you please let us know by e-mail [email protected]?

1xslots Casino há 4 anos

Monchyka

10/10

Instant withdrawals.
Amazing 50% bonus on Monday. I like it because of separate accounts.
(Main account /bonus account)
As we get this 50% on bonus account and it need to be wager with bonus money, we have nice opportunity to get extra money without any risk.
I even got some bigger wins on smaller bets.
Amazing casino. One of my favorite :)

I really don't like your system for withdrawing money.
to make request for withdrawal I need to get key on Phone message... As I'm playing most of time on my tablet. And I don't have always phone with me I can't withdraw money. :/

Good day, MONCHYKA Thank you for your review. We are happy that our bonus system works well for you) We are sorry for your uncomfortable experience with the withdrawal system, but all that steps are keeping your account secure, which is one of the main things that we are proud of, our Security System. By the way, you can activate a Google Authenticator, so you would be able to withdraw using an authenticator code instead of message on your phone. Hope you continue to enjoy the website. It matters to us ;)

1xslots Casino há 4 anos

n00n1337k

10/10

One of the better casinos on the market, very fast deposits, a large selection of cryptocurrencies, a big plus overall.
Another big plus is the large selection of games, you will surely find your favorite provider.

Good day, N00N1337K, Thank you very much for kind words, yes we are definitely proud to have many different providers and games altogether and expanding payment options is something we are looking forward as well.

1xslots Casino há 4 anos

mlfin

há 6 anos

6/10

Many games. Good casino. Many paying methods, always have a get answer and they been helping.

Have you closed down because cant log in or get your Webside? I have a withdraw waiting, whats happening?

Dear MLFIN, Sorry for the delay, all the withdral transactions were successfully paid out.

1xslots Casino há 6 anos

Olega47

há 6 anos

1/10

No No No No No NO! NO! NO!

I registered my account in this casino, made a deposit (about 5 thousand rubles in bitcoins), after which the account was MOMENTALLY LOCKED! No explanation, just a block. I couldn't even get to the site! At the entrance there was a notification that I had to wait 10 days! I downloaded the application and contacted the chat room, where I was not given any information and frankly hamili, but after that I was able to access the site with a pc. I couldn't play or change my profile anymore, it confirms my support letter with a request to correct the bug in the profile. In the morning I received an email informing me that the account is active and I can withdraw funds. There was no bonus on the account. After losing the first deposit, I made the second one, but I didn't get a bonus on it either. Today I found out that the bonuses are disabled in my personal account. I couldn't do it myself, because at the moment when I made a deposit, all the features of the site were disabled. I could only play games in the tab 1 slot and that's all. All operators were blocked. The chat rooms were either silent or they gave me the security mail and were constantly jamming. Today, I wrote to the post office about the bonuses and received the answer that I can NOT participate in the BONUS PROGRAMME on the solution of the ADMINISTRATION!!!! Players, don't play in 1-xslots casinos, they're crooks!

Translated with www.DeepL.com/Translator

Hello, OLEGA47, I am sorry to hear that, but in order to acquire information regarding your story, I would need your account number or registered email address.

1xslots Casino há 6 anos

bakter9

1/10

There are many payment methods and big variety of games.

Very misleading bonuses. If you get a bonus. It is separated from your real money. So you will have 2 account (real, bonus) and you have to choose that which one you play with. To get the bonus you have to play with the bonus amount. Make the wagering requirements and than you will get the bonus money in real founds BUT only the amount what you got. Even if you win from the bonus amount the rest will be deleted! AND you get the first, second etc. deposit free spins only if you redeemed the bonus. I don't know why but I got the free spins instantly when I made my first deposit but when I made my second than I didn't get it. I asked for it and the support said that I have to redeem the bonus or I don't get any free spins.

Also the support wasn't helpful at all.
I do not recommend to spend money on this website because this misleading bonuses are not fair. A lot of much better casinos on the web with even better bonuses.

Hi BAKTER9, Thanks for having a look and posting a review on our page. Nevertheless, I have to clarify our Bonus Policy to everyone who wants to take part in it. First of all, we kindly ask our players to read Bonus Terms. We do not hide them from our players that's why you may find them on bonus page as well as in General Terms section. One of the points says that only bonus sum will be credited to the player's account. By wagering your deposit bonus you accept our bonus terms. As for the free spins, you're right: before they were cretided as soon as you top up your account and follow all our rules, but several months ago we've changed this point.From that time they might be obtained after having redeemed your bonus. You may find it in bonus rules as well. Our General rules say that we do not have to send any notifications in case we've edited something. For the moment we're working on it to make our policies more opened and simple to everyone. Thanks for your understanding. BR, 1xSlots Team

1xslots Casino há 7 anos

psl88fwin

1/10

There are many payment methods and many slot providers.

Since opening an account with 1xslot.Com, there are many problems such as problems with the bonus, deposit problems, deposit was not credited,
with withdrawals, delays, At this time, I have requested a withdrawal and have not received any money for this withdrawal.
>No matter what the problem or need to ask something with support of 1xslot.com, has not resolved the problem at all and has a terrible service
Sometimes, they ignore the problem of customers or not care in what customers have asked. also throw the fault or swipe responsibility to the customer. They can not talk or clarify.There was never worse support like this.

**I do not recommend to spend money on this website because you will not receive good service and not fair to invest in playing with this website at all.

**They will make you waste a lot of time same as my experience with this website ,that wastes a lot of time each time a problem arises from their website.

Dear PSL88FWIN, We are grateful for the review of our online casino and we apologize for all of your negative experience. But let's sort all things together, since some of your points are doubtful: First of all, about bonuses, that as you said, you did not get – you made a request earlier regarding freespins not received from a promocode, despite on that you did not follow the bonus conditions (please have a look at one of the posted complaints); precisely the term stating that casino did not pay out players earning funds, - your withdrawal request is currently on Payoma payment system side, unfortunately, the longivity of the withdrawal request is out of our field, because we are the linking chain between you and your chosen payment methods. The withdrawal request was made on 14th October, it generally takes up to 2 working days, hence we ask you to wait patiently in case if your request will be declined or prolonged on the unknown period of time. You can always direct your request to our email support - [email protected] or leave your complaint on AskGamblers. Thank you for the understanding. Respectfully, 1xSlots Team

1xslots Casino há 7 anos

jlourencorp

1/10

The only thing I have liked in this casino is the fact can be read on my language (PT). Withdrawals in real time.

I don't like the old-fashion design, the chat of support seems to be a boot answering the automatic questions and don't solve any problem. Sometimes they remove the options of withdrawals. Multiple error's stooping you gambling session saying error on server (I had check my internet and it is not a problem). They asked recently the bank statement of my card(paysafe) I sent back all copies and they want the statement with address( I had explain and sent 2 print screens with statement and paysafe registered account) which they still asking after explain is a pre-paid of paysafe. The games sucked saying account unavailable. When you get some winnings and want to cashout, you fill the form and waiting for the SMS sometimes they don't want to send and confirm your cashout. I have to say 1xslot and 1xbet was the most worst experience I ever had. Stay away.

Dear JLOURENCORP, Thank you for your review, we’re always open for discussions and useful criticism. But it seems you’d left the similar one of 7 July 2018 here as well. Last time we asked your account ID to understand what’s wrong with providing the history of your transactions and technically (the games don’t work). We know that we’re far from being perfect and criticised a lot because of some aspects, however, we don’t understand the reason for your second review: last time we didn’t get your answer that’s why we couldn’t do anything, unfortunately. What concerns another item is that all the asked documents regarding your payments (the bank statement, address confirmation and so on) are necessary for payment systems. In this case we go between you and them and can’t influence the list of obligatory documents. It’s a requirement of payment systems, not ours. If you have some problems with getting SMS for a withdrawal as the player HUYNHTHAI had, you always can make a claim on AskGamblers and we’ll deal with it ASAP. We’re going to realize the callback function to avoid such situations in the future.

1xslots Casino há 7 anos

huynhthai