Reclamação #1 Cassino Cadoola

Cadoola Casino - Will you ever pay my €7,700 withdrawals?

Por Jonas B.

há 8 anos

Hello

i deposit at the 19. january 110 Euro on Cadoola with a deposit Bonus. After the wager and some big wins i got a 10000 Euro Balance and decided to withdrawal 8500 Euro of it. So i did 2500 Euro steps which is the maximum per transaction to neteller.
I sent the verification docs and at 22. January i get an email from Cadoola (you see in the attachement) that i am full verified and dont need to send any future documents.
After that they told me i need to split my withdraw into 200 Euro steps. Was pretty strange to me but i did.

So in the next 6-8 days they withdraw 4 times 200 Euro to my neteller account.

After that they wrote me that i need to send more verification documents like Bank Transaction. I sent that and the wrote again they need the hole Neteller transaction historie. That doent make any sense but i sent it.

And since 3 weeks now they ask for more and more documents. I sent them allready everthing i got from several bank histories, fully neteller histories of one year.
I sent they way more then they need and also are in my opinion allowed to get!

So the try to delay my withdraw now since long time and evertime i sent a document that is good they find another way and ask for another document to delay everything.

So im still waiting for 7700 Euro!

Im a long time casino player and veryfied at every big and good casino and never had something disgusting like this before.

I also got an affiliate manager from cadoola in my skype contacts, but she also doesnt help me to fix this.

Greets and thx

Jonas < surname removed >

Cassino em disputa Cassino Cadoola

Motivo Pagamento atrasado

Valor €7700

Discussão

AskGamblers

• Support Team

há 8 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

tagtraum123

• Suíça

há 8 anos

Dear Cadoola Casino and askgamblers.

I confirm that Cadoola payed all the withdraws.
So we can close the complaint.

Thank you and Kind regards

Jonas

Cassino Cadoola

• Representative

há 8 anos

Dear valued client,

We would like to inform you, that Finance Department has completed the payment of all your withdrawal requests. The status of each transaction you can check in your account profile.

If you do not have any other questions, this complaint can be closed.

Thank you for your patience.

Best regards,
Cadoola Casino

AskGamblers

• Support Team

há 8 anos

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Cadoola Casino management will soon jump in with an update on this complaint.

Raio-X do Cassino Cadoola

Resolvido 21 / 21

Valor médio $3,185

Duração média da reclamação 11 dias

Resposta média 2 dias

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Cadoola Casino - Withdrawal way past normal processing time

Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

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So, three days later, on July 8, I contacted Chat Support on their website again and I was not getting clears answers from their agent. I told the agent (Kevin) that he is supposed to be there to help me and to please give me answers and at the end he said:

~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

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