Beschwerde #1
Cadoola Casino
Will you ever pay my €7,700 withdrawals?
vor 8 Jahren
Hello
i deposit at the 19. january 110 Euro on Cadoola with a deposit Bonus. After the wager and some big wins i got a 10000 Euro Balance and decided to withdrawal 8500 Euro of it. So i did 2500 Euro steps which is the maximum per transaction to neteller.
I sent the verification docs and at 22. January i get an email from Cadoola (you see in the attachement) that i am full verified and dont need to send any future documents.
After that they told me i need to split my withdraw into 200 Euro steps. Was pretty strange to me but i did.
So in the next 6-8 days they withdraw 4 times 200 Euro to my neteller account.
After that they wrote me that i need to send more verification documents like Bank Transaction. I sent that and the wrote again they need the hole Neteller transaction historie. That doent make any sense but i sent it.
And since 3 weeks now they ask for more and more documents. I sent them allready everthing i got from several bank histories, fully neteller histories of one year.
I sent they way more then they need and also are in my opinion allowed to get!
So the try to delay my withdraw now since long time and evertime i sent a document that is good they find another way and ask for another document to delay everything.
So im still waiting for 7700 Euro!
Im a long time casino player and veryfied at every big and good casino and never had something disgusting like this before.
I also got an affiliate manager from cadoola in my skype contacts, but she also doesnt help me to fix this.
Greets and thx
Jonas < surname removed >
i deposit at the 19. january 110 Euro on Cadoola with a deposit Bonus. After the wager and some big wins i got a 10000 Euro Balance and decided to withdrawal 8500 Euro of it. So i did 2500 Euro steps which is the maximum per transaction to neteller.
I sent the verification docs and at 22. January i get an email from Cadoola (you see in the attachement) that i am full verified and dont need to send any future documents.
After that they told me i need to split my withdraw into 200 Euro steps. Was pretty strange to me but i did.
So in the next 6-8 days they withdraw 4 times 200 Euro to my neteller account.
After that they wrote me that i need to send more verification documents like Bank Transaction. I sent that and the wrote again they need the hole Neteller transaction historie. That doent make any sense but i sent it.
And since 3 weeks now they ask for more and more documents. I sent them allready everthing i got from several bank histories, fully neteller histories of one year.
I sent they way more then they need and also are in my opinion allowed to get!
So the try to delay my withdraw now since long time and evertime i sent a document that is good they find another way and ask for another document to delay everything.
So im still waiting for 7700 Euro!
Im a long time casino player and veryfied at every big and good casino and never had something disgusting like this before.
I also got an affiliate manager from cadoola in my skype contacts, but she also doesnt help me to fix this.
Greets and thx
Jonas < surname removed >
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