Reclamação #7 West Casino

WestCasino - Repeated cancelled withdrawal requests claiming tech issues

Por Uwynn

há 1 ano

On the 14th of August 24 I submitted a withdrawal, on the 22nd of August I received an email stating there was a technical issue and I had to resubmit my withdrawal request. This has been and ongoing theme since, every week I get the same email from their finance team stating there has been a technical issue and asking me to resubmit my withdrawal and they say it will be processed asap. When I ask for a time frame from them I never get a reply. Their support team will on ever say that "it will be processed asap"
I would expect that they would this be treated with a bit more urgency given that it is now my fourth withdrawal request and it has been over 4 weeks.

Cassino em disputa West Casino

Motivo Pagamento atrasado

Valor $1851

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @Uwynn,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

West Casino

• Representative

há 1 ano

Hello Uwynn & AskGamblers Team,

Thank you for your reply!

I can see that you managed to place a withdrawal request using a different method.

This should be reviewed shortly by our Finance team.

All the best,
Eduard

Uwynn

há 1 ano

I have sent you a screen shot and a pdf of of my bank account details along with international swift code to the support team and finance team. Could you kindly let me know when you process my withdrawal.
Thanks

West Casino

• Representative

há 1 ano

Hello Uwynn & AskGamblers Team,

Greetings from WestCasino!

The player is trying to withdraw NZD 1851. Unfortunately the payment can't be processed through the method chosen by the player due to technical issues. Our Finance team tried multiple times and the payment failed each time.

Since we don't have any ETA on when the issue will be resolved, the only option available is to place the withdrawal request using Bank Transfer. This will also require that a bank statement be provided for that specific account showing the account holder name and account.

All the best,
Eduard

Raio-X do West Casino

Resolvido 3 / 3

Valor médio $864

Duração média da reclamação N/A

Resposta média N/A

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