Weiss Casino - Withdrawal Delayed for a Month

Dear Manfred,

We, the official representatives of WEISS, sincerely regret any inconvenience you may have encountered. Please be assured that we are fully committed to assisting you in resolving this matter.

We are currently reviewing your case thoroughly and will work diligently to address the situation. Please note that while the investigation may require some time, we are actively working on it and will provide you with updates as soon as new information becomes available.

Thank you for your patience and understanding.

Sincerely,
WEISS Team

Dear Manfred,

We are writing to inform you that, following a thorough review of your complaint, your withdrawal has been approved. Our records indicate that the funds have been successfully transferred.

Please confirm this information from your side. Thank you for your patience and understanding.

Sincerely,
WEISS Team

Dear @Manfred,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers Team and Weiss Casino,

I confirm that yesterday, on October 1st, I received my $4,000 withdrawal, which was requested on September 1st. Thank you, Weiss Casino, for thoroughly reviewing my complaint and processing the withdrawal.

As mentioned in my original post, I also requested an explanation for the significant delay on September 19th. I still wonder what caused this delay and whether it was a one-time issue or part of the ongoing trend of increasing withdrawal times. On that note, I would like Weiss Casino to confirm whether the €4,000 per week withdrawal limit stated in the "Account, Pay-outs, and Bonuses" terms is still correct, up to date, and actively enforced. If not, what are the current limits?

As noted at the end of my original post, I plan to withdraw the remaining balance of approximately $7,800 from my account. After receiving the payment on October 1st, I submitted a new withdrawal request for $4,000, using the same withdrawal method and address as before. I would greatly appreciate it if this identical withdrawal request could be processed within a week, rather than experiencing another month-long delay.

Thank you for your attention to this matter.

Best regards,
Manfred

Dear Manfred,

We are glad to hear that your withdrawal was successful. Please be advised that any delays encountered during the withdrawal process may be due to necessary additional security checks to safeguard and ensure a seamless withdrawal process.

To address your inquiry about the maximum weekly withdrawal amount, please be informed that per WEISS Terms and Conditions, the maximum withdrawal amount per week is still $4,000.

We remain committed to providing you with a swift and smooth withdrawal experience and will continue to strive to process withdrawals as efficiently as possible. Thank you for your understanding.

Sincerely,
WEISS Team

Dear @Manfred,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers Team and Weiss Casino,

Thank you, Weiss Casino, for your response. I sincerely hope that you can continue to handle the $4,000 weekly withdrawals efficiently, at least for the next few weeks. I am pleased to see your commitment to providing a swift and smooth withdrawal experience, although there is certainly room for improvement in that regard.

As I mentioned earlier, I received the original $4,000 withdrawal on October 1st after exactly one month of waiting.

I have since submitted a new $4,000 withdrawal request on October 1st, and I expect to receive it no later than October 8th. After that, I plan to submit my final withdrawal request for the remaining $3,800 on October 8th, with the expectation that it will be processed by October 16th. I hope no further complaints will be necessary regarding any delays in these payments.

Although I have yet to receive a detailed explanation for the excessive delay, as I requested, and my remaining $7,800 balance is still pending, I consider the original issue of the delayed payment resolved.

Thank you, AskGamblers and Weiss Casino, for your assistance.

Best regards,
Manfred

Dear AskGamblers Team and Weiss Casino,

Once again, my expectations have been disappointed. After enduring a month-long delay for the necessary security checks on my previous withdrawal request, I hoped that Weiss Casino would meet the 1-week deadline outlined in their Terms and Conditions for my new withdrawal request—especially since it is identical to the previous one in every respect.

As I mentioned earlier, I submitted a $4,000 USD withdrawal request on October 1st. As of today, October 10th, the request is still pending, and the 1-week deadline has already passed.

I kindly ask Weiss Casino to investigate the issue of delayed payments, as it seems that these delays are becoming the norm rather than the exception.

Thank you for your prompt attention to this matter.

Best regards,
Manfred

Dear Manfred,

We would like to confirm that your request for a withdrawal will be processed in full compliance with the terms and conditions of our platform. These terms can be reviewed in detail within the relevant section of our website: “5. Withdrawals from Your Member Account”

Sincerely,
WEISS Team

Dear Weiss Casino,

While your response sounds promising, the unfortunate reality is that my withdrawals have not been processed in full compliance with the terms and conditions of your platform for quite some time.

As you referenced, the relevant section for withdrawals is "5. Withdrawals from Your Member Account" in your terms and conditions (https­://­wei­ss.b­et­/apb). However, Weiss Casino has already violated this section.

According to 5.1, "You may withdraw any amount up to the available balance in Your Member Account by issuing WEI$$ with a valid notice of withdrawal on the Website..." On June 26th, my withdrawal request for 15,000 USDT, submitted on May 30th, was rejected, and I was instructed to resubmit it in amounts up to 4,000 USDT per transaction. At the same time, my concurrent transaction limit was reduced to one. Clearly, "any amount up to the available balance" (which was over 15,000 USDT at the time) and "up to 4,000 USDT" are not equivalent—the latter is significantly less. As far as I’m aware, this 4,000 USDT limit has only been imposed on me; generally, there is no such limit. This is why I have to make multiple withdrawal requests, unnecessarily prolonging an already lengthy process.

Furthermore, under 5.1, it is stated that "...WEI$$ reserves the right, at its discretion, to split the payment and pay the withholding amount in daily instalments not exceeding 4,000.00 Euro (or its equivalent in other currency) per week..." On May 25th, before I was instructed to only make withdrawal requests of up to 4,000 USDT, I requested a withdrawal of 10,000 USDT. This amount was paid in weekly installments: 4,000 USDT on June 1st, 4,000 USDT on June 8th, and 2,000 USDT on June 18th. This splitting strongly suggests that Weiss Casino invoked this clause. However, the terms are specific—payments must be made in daily installments, not weekly, which Weiss Casino failed to follow.

There is also a very concerning issue with 5.6, which addresses the request processing time:
"Considering that You have submitted Your identification documents (if applicable), WEI$$ will process Your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if WEI$$ or relevant third parties have to perform additional checks."
While a lower bound is provided, no upper limit or deadline exists, meaning that Weiss Casino could delay processing indefinitely and still technically remain in compliance with its own terms and conditions. This lack of a clear deadline, combined with the inability of both live support and my VIP manager to provide an estimate for completion, and the ever-increasing processing times, significantly undermines my trust in the platform.

Lastly, as I mentioned in my previous post, my latest withdrawal request of 4,000 USDT, submitted on October 1st, is still pending after two weeks. I am also still awaiting the explanation I requested for the month-long delay in my previous withdrawal.

I kindly ask for these issues to be addressed promptly.

Best regards,
Manfred