I have had a withdrawal pending since August 1st. Initially reached out to CS who said it could take up to 10 days to process. Come August 13 (Longer than 10 days), customer support is now giving me the run around saying that it could take up to 14 days.
My account has met the full KYC process and rollovers have been met.
Informação da reclamação
Greetings!
We, the official representatives of WEISS, deeply regret any inconvenience you may have experienced. However, we are committed to assisting you in resolving this matter. Kindly provide the email registered with your account on the WEISS platform, and we will promptly investigate the cause of the delay and work towards its resolution.
Sincerely,
WEISS Official Representatives
Dear Weiss Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Askgamblers,
Thank you for your prompt response. We confirm that we have received the information, including the username and address. We sincerely appreciate your assistance in this matter.
Best regards,
WEISS Casino
Dear BRIANxLEE,
We are pleased to inform you that your funds have been successfully withdrawn. Please confirm this information from your side. If there is anything else we can assist you with, please do not hesitate to let us know.
Warm regards,
WEISS Casino
Dear @BRIANxLEE,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Withdrawal receieved. Thanks
Dear BRIANxLEE,
Thank you for notifying us about the successful withdrawal.
We look forward to seeing you again on WEISS platform. Best of luck!
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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