há 2 meses
Dear AskGamblers,
I want to file a complaint for Wazamba Casino. I made a withdrawal request on 23 of March, now it's the 7th day and I still have no information about the payment it says only they are processing it.
The company says it takes 1-3 days for the payment to be paid but this is delayed for no reason. The support keeps saying automatic message that they have a lot of requests and they are working on it. I really like the casino but this has made me very worried since is the first time I have played there and never experienced a delay like this before.
I have seen also some undisclosed complaints here about the company and it's making me more worried thinking I will probably never get my winnings.
I kindly ask for your help so we can find a solution or a response from the casino because this is making me very anxious.
Thank you
I want to file a complaint for Wazamba Casino. I made a withdrawal request on 23 of March, now it's the 7th day and I still have no information about the payment it says only they are processing it.
The company says it takes 1-3 days for the payment to be paid but this is delayed for no reason. The support keeps saying automatic message that they have a lot of requests and they are working on it. I really like the casino but this has made me very worried since is the first time I have played there and never experienced a delay like this before.
I have seen also some undisclosed complaints here about the company and it's making me more worried thinking I will probably never get my winnings.
I kindly ask for your help so we can find a solution or a response from the casino because this is making me very anxious.
Thank you
AskGamblers
há 2 meses
• Support Team
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
há 2 meses
Case solved
Cassino Wazamba
há 2 meses
• Representative
Dear BP21,
Thank you for contacting us.
We would like to kindly inform you that your withdrawal has been completed successfully.
Thank you so much for your patience and excuse us for the inconvenience caused from this delay.
Best regards,
Wazamba Team
Thank you for contacting us.
We would like to kindly inform you that your withdrawal has been completed successfully.
Thank you so much for your patience and excuse us for the inconvenience caused from this delay.
Best regards,
Wazamba Team
AskGamblers
há 2 meses
• Support Team
Dear Wazamba Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Raio-X do Cassino Wazamba
Resolvido
55 / 62
Valor médio
$2,297
Duração média da reclamação
7 dias
Resposta média
2 dias
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