Reclamação #70 Cassino Wazamba

Wazamba Casino - Can't connect anymore, money is stuck in my account

Por Blegol

há 4 anos

Hello Askgamblers,

I've been playing on Wazamba for a while now, without having any issues. Deposited a few times, lost quite a bunch until I finally made some profit a few days ago and initiated a 700 ,- euros withdrawal.

Now since last night I can't do anything anymore when I try to connect to the casino. Sometimes when I'm lucky I can just login and from thereon everything else keeps loading. I can't see my transaction history, can't make another deposit, can't see my withdrawal history, I simply can't do anything anymore.

I contacted live support, they told me to change network and play on Google Chrome in anonymous mode, despite telling them that I already used different devices and already am using Chrome they just say to try it again later on. This has been the issue for 2 days already.

I'm desperate here as I just have the feeling I'm 'locked' out for some reason.

Please help me out here.

Cassino em disputa Cassino Wazamba

Motivo Cassino off-line

Valor €700

Discussão

AskGamblers

• Support Team

há 4 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Usuário inativo

há 4 anos

Since last night I can connect again and do everything! Still waiting on the withdrawal though. But this issue may be ‘resolved’.

Thanks for the help!.

Raio-X do Cassino Wazamba

Resolvido 55 / 62

Valor médio $2,297

Duração média da reclamação 7 dias

Resposta média 2 dias

Cassino Wazamba Reclamações

Veja todas as reclamações deste cassino

Levantamento pendente ha 10 dias

Exmos. Senhores,

Venho por este meio apresentar uma reclamação formal relativamente a vários pedidos de levantamento que se encontram pendentes há muito além do prazo normal de processamento.

Seguem os detalhes:

* 500€ solicitados em 19/04/2026
* 500€ solicitados em 20/04/2026
* 500€ solicitados em 22/04/2026

Todos os pedidos acima mencionados já ultrapassaram o prazo esperado de processamento. Até ao momento, fui apenas informada de que existe um “atraso”, sem qualquer explicação clara ou previsão concreta de resolução.

Gostaria de salientar que já realizei levantamentos com sucesso anteriormente e que a minha conta se encontra totalmente verificada. Assim, não deverá existir qualquer impedimento ao processamento destes pagamentos.

Face ao exposto, esta situação torna-se inaceitável.

Solicito, com a maior brevidade possível:

* O processamento imediato de todos os levantamentos pendentes
* A indicação de um prazo claro e específico para a sua conclusão
* A confirmação de que o saldo remanescente na minha conta não será afetado

Caso esta situação não seja resolvida com a urgência devida, serei obrigada a avançar com reclamações formais através de plataformas públicas como a AskGamblers e junto das entidades reguladoras competentes.

Agradeço que tratem este assunto com caráter de urgência e aguardo uma resposta célere.

Não resolvido

€1,500

Wazamba Casino - Pending Withdrawal and delayed transaction

Dear ASKGAMBLERS Team,

I am writing to complain about my pending withdrawal request, which I have been waiting for for 6 days.

According to the usual processing times, withdrawals are typically completed within a shorter period, but my payment has not yet been received. I don't think it's worth waiting any longer, if they wanted to send it, they would have sent it long ago.

Here are my details for reference:

< personal information removed >

Withdrawal amount: 40000HUF = 112,98 EUR

Transaction date: 23/05/2026

Transaction id: 1e624341-5a77-4738-a796-42d725ba543f

I would appreciate a clear update on when I can expect the funds to be processed.

Thank you in advance.

Kind regards,

Não resolvido

Ft40,000

Wazamba Casino - Casino will not pay

I put in a withdrawal request on May 3rd. Today is May 13 and no payout all I keep getting told is there are delays and thank you for your patience. I have all chats and emails to support my claim. Their terms of service state 3 days. I have contacted them on numerous occasions and keep getting the run around answer. Everything is an excuse as to why they can’t process the withdrawal. They have even given me excuses that the payment provider was down which it wasn’t because I contacted them. All I want is my funds sent and stop making excuses. After doing a lot of research online it sounds like this happens often there.

Resolvido

$750

Wazamba Casino - Ignoring and attempts to delay the payment

Hi.

On 03/29/2026, I sent a withdrawal request in the amount of 500 euros, which was successfully credited to my wallet. After that, there were still around 600 euros left on my account, which I also wanted to withdraw, but I couldn't do it right away, because the site has a withdrawal limit of 1 every 24 hours and no more than 500 euros at a time.

Logged in the next day after the call to receive 1 request for withdrawal of 500 euros, and you will receive a notification that the "Account is frozen". Wazamba blocked 600 euros, which stopped at the account after the withdrawal of the first 500 euros.

I contacted the support service, where they told me that they would contact me by email. I haven't received any messages for several days. I found information on the 2nd page about what I did and what the name of the house was. I found out that this is possible due to the fact that Wazamba is called "Requesting payment details for manual withdrawal".

I immediately sent a reply to the message, providing all the necessary details for withdrawing funds to my bank account. Today is 05/06/2026. The funds have not been credited to my account.

I tried to find out how long it takes to pay into the account upon registration, but they did not answer me. I also did not receive a reply to my email stating that I had been contacted at work. I get standard unsubscriptions in the support chat, and it all looks like an attempt to delay time so that I forget and leave them the money I won...

To be honest, I'm shocked that I was lucky enough to win 1,100 euros, 500 of which you sent to my wallet, and the last 600 you decided to simply block the account.

Help me solve this problem so that the remaining 600 euros can be sent to the banking details that I sent to Wazamba in their message in my mailbox.

Thank you.

Resolvido

€600

Wazamba Casino - Casino not processing withdrawal

Hello,

I would like to report my current situation regarding a casino withdrawal. I have a total of €1,756 in my account, but so far I was only allowed to withdraw €1,500, as that is apparently their maximum limit per transaction. I requested the withdrawal on Sunday at around 10 AM, and I still haven’t received the money.

For now, I am still waiting, but I want to have this publicly documented in case there are any delays or issues. I also have screenshots as proof of my balance and withdrawal request. Additionally, I did not use any bonus funds, so there are no wagering requirements involved.

I hope the withdrawal will be processed properly and without complications, as expected.

If anyone has had similar experiences or knows how long withdrawals usually take, I would appreciate your input.

Thank you

Rejeitado

€1,756

Wazamba Casino - Major payment delay

I won 13500$ and im only able to withdraw 750 at a time. The issue is that my withdrawals are taking a very long time, I requested a withdrawal on the 25th of March and its now April 6th. Since I have a lot to withdraw its going to take me ages to withdraw my full win. I already emailed support about this issue but the withdrawal is still pending as of today. I would like help to solve this delay and get my win in a timely manner. Thank you.