Reclamação #8
Spin Bookie Casino
Spinbookie Casino - 1973 euro Confiscated without evidence or rule violation
há 1 ano
Hello AskGamblers,
I am submitting this complaint regarding Spinbookie, who has confiscated €1,973.38 from my account without providing any specific evidence or justification.
Key facts:
My account is KYC-verified and fully legitimate.
On April 1st, 2025, an amount of €1,973.38 was removed from my account with the label “Taken to system.”
I received a generic email citing alleged "prohibited practices" or "bonus abuse" and referencing various Terms & Conditions.
However, I did not break any of these terms:
I did not use a VPN, fake documents, or bots.
I did not open duplicate accounts.
I did not exploit bonuses or place suspicious bets.
I played fairly and within all stated limits.
This confiscation occurred months after the bets were placed and settled.
I have requested proof and clarification from Spinbookie support, but they failed to provide any concrete examples or evidence – only vague references to their policies.
What I request:
A proper investigation into this case.
Immediate reimbursement of the €1,973.38 that was unfairly removed.
Transparent communication and accountability from the casino.
I am attaching a screenshot from my account statement showing the transaction in question.
Thank you in advance for your help.
Best regards,
Nathalie Boucetta Hast
I am submitting this complaint regarding Spinbookie, who has confiscated €1,973.38 from my account without providing any specific evidence or justification.
Key facts:
My account is KYC-verified and fully legitimate.
On April 1st, 2025, an amount of €1,973.38 was removed from my account with the label “Taken to system.”
I received a generic email citing alleged "prohibited practices" or "bonus abuse" and referencing various Terms & Conditions.
However, I did not break any of these terms:
I did not use a VPN, fake documents, or bots.
I did not open duplicate accounts.
I did not exploit bonuses or place suspicious bets.
I played fairly and within all stated limits.
This confiscation occurred months after the bets were placed and settled.
I have requested proof and clarification from Spinbookie support, but they failed to provide any concrete examples or evidence – only vague references to their policies.
What I request:
A proper investigation into this case.
Immediate reimbursement of the €1,973.38 that was unfairly removed.
Transparent communication and accountability from the casino.
I am attaching a screenshot from my account statement showing the transaction in question.
Thank you in advance for your help.
Best regards,
Nathalie Boucetta Hast
Screenshot
