Spin Casino - Refusing to give back my money that they held incorrectly

Faz mais de 20 dias que solicitei um saque, bloquearam o acesso da minha conta, pra fazer a verificação de documentos.

Enviei todos os documentos que me pediram, e até agora não solucionam. Todos os dias entro no chat para ter uma solução, e a única que coisa me dizem é que eu preciso aguardar, e não tem prazo para solução.

I am experiencing a serious issue with Spin Casino regarding a delayed withdrawal and technical problems with my account.

🔹 Problem #1 – Withdrawal Delay:

I requested two withdrawals using the same card I have used successfully in the past. Spin Casino states that withdrawals are processed within 2–6 business days, but it has now been over 10 business days and I have still not received my funds. My deposits are processed instantly, yet withdrawals are unreasonably delayed without explanation.

I have contacted customer service by email but have not received any clear response or solution.

🔹 Problem #2 – Broken Transaction History:

For several days now, I’ve been unable to access my transaction history. Every time I try, I get an error message:

“Your transaction cannot be delivered this time. Please try again later.”

This has made it very difficult to track any activity on my account.

I find this level of service unacceptable from a licensed casino. I am simply asking for a timely and transparent resolution.

Requested Action:

• Immediate processing of my pending withdrawal(s)

• Fix the error in my transaction history

• Clear communication and explanation from Spin Casino’s support team

Thank you in advance for your help.

Kind regards,

I'm writing a complaint against spincasino.com as they refuse to pay out my funds which are 14345 euros.... I have made withdrawals on this site before, I have completed verification, I keep getting asked to verify again to which I accepted and sent all documents again multiple times. They have been asking me for proof of ownership of my crypto wallet to which I keep explaining to them that my wallet is on blockchain.com, my name does not appear on that wallet as they do not require KYC , they do not seem to accept this response, what they are asking for is impossible... I've sent them screenshots of the deposit and also my email attached to that wallet and still not sufficient.

On April 5th which was a Friday I won $1,000 I played $100 out of the Thousand which left me a remaining $900 balance which I withdrew Saturday I got up and checked and the withdrawal was off the account it was no longer pending today is now April 9th and it's a Tuesday and it is completely disappeared and I tried to email Spin and they blocked me from even sending emails so now I'm complaining to you hopefully you can resolve this thank you.

On Feb. 20 I deposit 300 in spin casino but not able to play any slot or live games. I speak with the agent he told to do clear cookies cache and ask to change device I did ask for documents for verification I sent but still today they not refund. I am daily chatting but no solution they have also issued a ticket DEP0203 daily they keep me round and round.

Spin Casino deducted 80$ out of 156$ of my withdrawal. According to its live chat staff, because of a debit problem, the casino had to advance funds for my deposit and then had to take part of my withdrawal to payback the funds. I have all proofs to show that my deposit went through e-transfer method successfully within minutes, and the staff's explanation is unbelievable and unacceptable. What's more, I haven't received the settlements list of my account that the staff promised to send me by email as evidence. My attached document provides all my proofs and arguments.

Good day everybody.

On 7/28/22 I received an invitation from the Digimedia group to receive a welcome offer at Spin Casino.

I read the terms and conditions carefully before depositing and then decided to deposit and get a bonus. I had no luck with the first and second deposits and deposited a third time and made a profit. I played with a bet between 4.50 EUR and a maximum of 8 EUR.

After almost 10,000 EUR wagering requirements, I was theoretically able to withdraw my winnings of 2,404 EUR, which I then did. 2 weeks have passed with repeated inquiries in the live chat where my profit is, I was finally answered like this.

My winnings will not be paid to me.

When asked why my winnings were not paid out and what I had done wrong. was answered. Whenever the casinos decides so.

So I didn't do anything wrong, the casino determines when and if they want to cash out a player or not.

Apparently it doesn't matter if you violated a term or played 100% correctly like in my case but still didn't get your winnings because the casino decides that way.

This is an absolute cheek.

So I invested over 300 EUR for what? That in the end not only my profit is taken from me but also all my previous deposits? I strongly doubt that any kind of casinos should treat them players that way.

I hereby request the Spin Casino from the Digimedia group to give an explanation of my case. Have a nice day and I hope to hear from you.

Kind regards

Richard