Platincasino - Withdrawal declined 3 times and no communication why

Dear Platincasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Update without resolution: I have since original post tried withdrawal to two different Revolut bank accounts, Skrill and a Swedish bank account. All declined and no communication. They verify the documents sent in so should be no problem.
Eventually I got a reply from support saying that Revolut decline the deposit, I have withdrawn to Revolut before. For Skrill they said “it is not available in your region” and finally for the Swedish bank account they just rejected the withdrawal without explanation.
I have tried every possible withdrawal method and all is declined. This casino should not be allowed to operate and I will now contact the gaming board. Why is it that they so easily accept deposits but when making withdrawals it is impossible.

Dear all,

This complaint has been reopened as per Platincasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Team,

Apologies for the late reply.

We had settled this case on another forum in the meantime - It is true that we encounter issues with some banks when it comes to Sweden and we kindly ask players to send us a bank statement so we can do the pay outs manually.

Thanks again for your patience!

Dear @DodriJakobaa,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.