Platincasino - Delayed payout after account closure

Dear Platincasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

We sincerely apologize for the extended waiting time and the repeated document requests. We truly appreciate your patience throughout the process.

These verification steps were necessary to ensure your refund could be processed safely and we’re pleased to confirm that your funds are now on their way to you.

Regarding your account closure, please note that, as outlined in our Terms & Conditions, account closures may be carried out without a specific reason being disclosed. We kindly ask for your understanding in this matter.

Thank you once again for your cooperation. Should you have any further questions, feel free to reach out.

Dear Platincasino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers

We have now sent you an email in line with your request. Please don’t hesitate to reach out should you need any further clarification.

Dear @rlafrance98,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ive received the payout of my winnings but my account is still disabled.

Dear @rlafrance98,

Thank you very much for confirming that you've received your funds. We appreciate you taking the time to follow up.

We’d like to kindly reiterate that your account was closed in line with our Terms and Conditions. As already clarified, such decisions are made at the sole discretion of the casino. We understand that this may be disappointing, and we kindly ask for your understanding in this matter.

Best Regards,

Your Platin Casino Team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.