Reclamação #386 Parimatch Casino

Parimatch Casino- Withdrwal pending since 43 days

Por Rohit U.

há 2 meses

My withdrawal of ₹20,000 is still pending since 03/02/2026 and the amount has not been credited to my bank account yet.

Transaction Details:

Transaction ID: 168794792

Order ID: 186189899

Payment Method: IMPS

Ticket Numbers: 74348065 / 74490859

It has been more than 42 days, but the status still shows New/Pending. Please check this issue urgently and either credit the amount to my bank account or provide the UTR/transaction proof.

Kindly resolve this matter as soon as possible.

Cassino em disputa Parimatch Casino

Motivo Pagamento atrasado

Valor ₹20000

Discussão

AskGamblers

• Support Team

há 2 meses

Dear @rohitu1010,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

há 2 meses

Greetings,

We would like to inform you that your withdrawal request was canceled, and the funds have been returned to your gaming account’s main balance.

At this point, the case has been resolved from our side.

Kindly log in to your account to verify the updated balance. If you have any further questions, please feel free to contact us.

rohitu1010

• Índia

há 2 meses

Dear Parimatch Support Team,

However, I would like to clearly highlight that the amount of ₹20,000 has not been credited to my bank account, even though your team has mentioned that the transaction was successfully processed.

If the payment has indeed been sent from your end, kindly provide official transaction proof, such as:

Payment/transaction receipt from your system

IMPS transfer trail showing beneficiary bank details

Confirmation from your payment processor/bank partner linked with the UTR (102095892850)

I have already shared my bank statement and bank confirmation email, which clearly show that no credit has been received against this UTR. Therefore, the only missing proof at this stage is from your side confirming successful settlement.

If the transaction has truly failed or not reached my account, then please note that I cannot initiate any refund request from my bank without a reversal request from the sender side. Refund can only be processed by the initiating bank/payment provider, not by the beneficiary account holder.

Therefore, I request you to either:

Provide clear payment proof confirming successful transfer, OR

Initiate the refund/reversal process from your bank/payment gateway and share the official reference number

At this stage, I am unable to proceed further without proper documentation. The bank confirmation I already shared clearly states that no payment has been received under the mentioned UTR, which raises serious concern regarding the status of this transaction.

Kindly treat this as a final request and provide a clear resolution within 24–48 hours.

Sincerely,
Rohit

rohitu1010

• Índia

há 2 meses

Dear Team,

I hope you are doing well.

With reference to the transaction details shared earlier, I would like to inform you that the amount of 20,000.00 has still not been credited to my account.

Although the attached confirmation shows that the transaction was completed successfully (UTR: 102095892850, dated 04-02-2026), the same is not reflecting in my bank account. As per my bank statement and confirmation from the bank, there is no record of this credit.

For your reference, I have attached:

Transaction confirmation screenshot

Bank statement

Bank confirmation email

I kindly request you to investigate this issue and arrange for the resolution at the earliest.

Please let me know if any additional details are required from my side.

Thank you for your support.

Best regards,
Rohit Upase
+919096721010

Raio-X do Parimatch Casino

Resolvido 125 / 196

Valor médio $1,849

Duração média da reclamação 6 dias

Resposta média 2 dias

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player id 412063968

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I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

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Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

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Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

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Transfer Method: Bank Transfer

Bank Account: < account number removed >

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Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

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The txn address was -
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