Reclamação #469 Parimatch Casino

Made a deposit of 1355 USDT but website denies it

Por kitk

há 1 semana

Made a cryptodeposit of 1337 USDT to Parimatch website.

The address network everything is correct even the payment made shows success at block chain but website denies straightaway.

It was my last bit of money
The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
I have attached ss of my binance through which payment was made and block chain which shows success.
Any further proof require will be submitted

Cassino em disputa Parimatch Casino

Motivo Valor não creditado

Valor $1337

Discussão

AskGamblers

• Support Team

há 2 dias

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Parimatch Casino

• Representative

há 3 dias

Greetings,

Thank you for your patience while we reviewed your case. We understand that this situation is concerning, particularly because the funds have already left your crypto wallet.

After conducting all available checks with the relevant teams, we were unable to find any record of the transaction being received or credited to your betting account. While the transfer appears to have been completed from your wallet, it was not successfully reflected on our platform, which means we are unable to apply the funds to your gaming account.

We appreciate that this is not the outcome you were hoping for, and we genuinely regret the frustration and inconvenience this may cause. Unfortunately, based on the information currently available to us, we have exhausted all verification options on our side and are unable to take any further action regarding this transaction.

If you come across any new information, updated transaction records, or supporting documents that have not yet been shared with us, please feel free to send them for review.

We are truly sorry that we cannot provide a more favorable resolution in this case and appreciate your understanding.

kitk

há 4 dias

Your website indeed do support bep20. I have made several deposit and withdraw like 40 times in past couple of months.

Below are the screenshot directly from my txn history which indicates bep20 deposits and withdraw.

Screenshot attached of current time as well that your website is allowing bep20 deposit

Parimatch Casino

• Representative

há 6 dias

Greetings,

We have thoroughly reviewed the deposit transaction raised under Ticket ID 103607598 together with our billing team. Unfortunately, we were unable to trace or confirm the payment as successfully credited to your betting account.

We completely understand your concern, especially since the funds were successfully deducted from your crypto wallet. We realize how disappointing and frustrating this situation can be. However, after all available checks from our side, the transaction does not appear as received on our platform, and therefore we are unable to process or credit it to the gaming account.

Please note that the last successful crypto deposit reflected on your account was on 24/05/2026.

At this point, we kindly recommend reviewing the transaction details and wallet history once more for additional clarification regarding the transfer. Should you obtain any new supporting information or documents, you are welcome to share them with us for another review.

We sincerely regret the inconvenience caused and apologize that we are unable to assist further with this transaction from our end.

Raio-X do Parimatch Casino

Resolvido 124 / 195

Valor médio $1,857

Duração média da reclamação 6 dias

Resposta média 2 dias

Parimatch Casino Reclamações

Veja todas as reclamações deste cassino

Já se passou 6 dias e ainda nada

Eu fiz um depósito no valor de 5mil reais em um cassino e até agora o valor não foi depositado em minha conta! já tentei entrar diversas vezes em contato com o cassino, e eles tem todo o comprovante do mundo que fiz o pagamento. como extrato bancário, comprovante, carta assinada pelo meu banco nubank Brasil. e sempre ando falando com eles em chat online. eles fala que sempre tá tentando resolver o meu problema, mais já se passou 6 dias e ainda nada. e acho que eles não vai resolver meu problema, porque eles sempre manda eu voltar depois de 24horas. e isso já estar sendo chato, tá sendo um roubo.

Não resolvido

R$5,000

CAsino requsou me pagar logo apos bater wollover

Feliz um depósito na parimatch de R$25,00 com bônus de 100% de primeiro deposito bati o ROLLOVER super algo ficando com saldo Real de 6R$ 670,00 na hora da verificação de conta passou tudo certinho, mais o casino Se recusou a me pagar dizendo que eu poderia está usando software para modificar meu rosto então tirou todo o meu saldo que e meu por direito me deixando apenas com R$25,00 reais, passei a noite em claro tentando jogar e não perde e quando bato minha meta o Casino se recusa a me pagar, pior Casino aliás é um lixo de Casino, nunca tive problemas em outros Casino somente nesse parimatch.

Não resolvido

R$670

Withdrawal amount 33900 is not received

My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

92h Restantes

₹33,900

Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

38h Restantes

₹8,000

Three withdrawals not received since May 13th

I am using this platform form very long time, and everything is good, but recently, I have not received my three withdrawals dated 14 May, 15 May, and 13 May 2026. Today, 10 days have passed, and the withdrawal has not been received.

Ticket id is = 103288877, 103285710, 103351391

And amount is 10030, 5350, and 9910

I wanted the AskGamblers team to intervene in this matter and solve my issue.

Every time I contact customer service, they tell me that we are working on your request, but my issue has not been solved yet.

Thanks in advance to both parties. I am providing a screenshot below.

69h Restantes

₹25,290

Withdrawal of 50000 not credited

I am filing a complaint against Parimatch regarding a pending withdrawal of INR 50,000.

The withdrawal was marked as “successful” on their platform, however the funds were never credited to my bank account. I have already checked with my bank multiple times and there is no incoming transaction or pending settlement related to this withdrawal.

I have contacted Parimatch support repeatedly and provided them with multiple notices and follow-ups regarding this issue, but the matter still remains unresolved. Despite their system showing the payment as completed, they have failed to provide proper proof of transfer such as a valid UTR/reference number that can be verified by the bank.

This delay and lack of resolution is extremely frustrating. I request AskGamblers to intervene and help resolve this matter by ensuring that either:

1. The INR 50,000 withdrawal is successfully credited to my bank account, or

2. The amount is returned back to my Parimatch balance immediately.

I am willing to provide screenshots, transaction history, communication records, and bank statements if required.

Account id- 737915913

< personal information removed >

Resolvido

₹50,000

20000 INR not credited to my game account

My deposit money is not credited to my game account of Indian rupee 20000.

It’s been a day, still, the money isn't credited to the game account

Even though I have contacted customer support, I still haven’t gotten any response from them. I raised tickets in Parimatch, but there has been no response.

I request that AskGamblers help me with this concern

Customer ID. 362618260

Transaction I’d. 1282485822

UTR. 668377226384

Transaction amount. 20000

Transaction date. 18/5/2026

Transaction date. 22:33 pm

Resolvido

₹20,000

Withdrawals pending since January 2026

I made two withdrawal requests on 25 January and two withdrawal requests on 26 January. Following amounts are:

10200,

6200,

10400,

10400

Ticket IDs are: 100705651, 100705760, 100707050,100707227

They say all withdrawal successfully processed, but I have not received any in my bank account.

When I contacted customer service about this issue, they asked for my bank statement. I provided them with my bank statement, and they created the ticket, but my problem is still not solved, and I have not received my withdrawal amounts yet.

This is my humble request, please solve my problem or give me my amount back.

It's been more than 4 months now.

Please solve my issue

It's been more than 4 months now.

Please solve my issue.

Resolvido

₹37,200

1 month has passed and my withdrawals are still not received

TICKET IDs:

#89936470

#89434965

I made two withdrawal requests of 11110 and 7810 on April 4, 2026, and 30 March 2026.

After 2-3 days had passed, I contacted support and asked them about my withdrawal status. They told me the withdrawals are successful, but I have not received my withdrawal amounts in my bank account.

I submitted the related bank account PDF to customer service, and they created two tickets on my issue.

Now, 1 month has passed, and I have not received my withdrawals.

Please give me my withdrawal amount in my bank account.

I provided all the related documents.

I am submitting ticket status screenshots.

Resolvido

₹18,920

Pending deposit 1000 INR ticket ID 76623992

Respected AskGamblers and Parimatch Team,

I made a deposit on February 14th, 2026, at 5:18 AM IST.

I have already raised this as an internal ticket ID #76623992, which was closed without any reasons given or a satisfactory solution.

Kindly look into the matter as my deposit of Rs. 1000 is pending.

The UTR for the payment is: 051829226598

Rejeitado

₹1,000