I made two withdrawal requests on 25 January and two withdrawal requests on 26 January. Following amounts are:
10200,
6200,
10400,
10400
Ticket IDs are: 100705651, 100705760, 100707050,100707227
They say all withdrawal successfully processed, but I have not received any in my bank account.
When I contacted customer service about this issue, they asked for my bank statement. I provided them with my bank statement, and they created the ticket, but my problem is still not solved, and I have not received my withdrawal amounts yet.
This is my humble request, please solve my problem or give me my amount back.
It's been more than 4 months now.
Please solve my issue
It's been more than 4 months now.
Please solve my issue.
Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.
We understand your concern and appreciate the efforts you have made in following up with your bank regarding the transactions. We also acknowledge the confirmation received that the bank was unable to trace the credited funds using the provided details.
Please note that we had already escalated and reviewed the matter with the relevant payment providers within the available timeframe. However, as the 30-day transaction verification period has now expired, we are unfortunately no longer able to reopen, verify, or process these transactions from our side.
At this stage, we kindly advise you to continue the follow-up directly with your bank together with the available transaction details and previous correspondence for any further assistance they may be able to provide.
We sincerely regret that we are unable to take further action on the matter and apologize for the inconvenience caused.
If you want to commit fraud, then please tell me Sir. If this is happening to me for such a small amount, then what must be happening to other users? Sir, don't make the impact on users negative.
Sir, I have been waiting for so many days and you are not even replying to my complaint even after giving me all the documents.
Sir, please solve my problem.
Now when you have nothing left to ask for, you are saying that the 30 days period has ended, is it my mistake, I have given all the documents in this 30 days period.
You should not do the fraud with me, solve my problem and give me my withdrawal amount
Raio-X do Parimatch Casino
Screenshot