Parimatch doesn't wnt to block me and asking me to wait 90 days

Eu fiz um depósito no valor de 5mil reais em um cassino e até agora o valor não foi depositado em minha conta! já tentei entrar diversas vezes em contato com o cassino, e eles tem todo o comprovante do mundo que fiz o pagamento. como extrato bancário, comprovante, carta assinada pelo meu banco nubank Brasil. e sempre ando falando com eles em chat online. eles fala que sempre tá tentando resolver o meu problema, mais já se passou 6 dias e ainda nada. e acho que eles não vai resolver meu problema, porque eles sempre manda eu voltar depois de 24horas. e isso já estar sendo chato, tá sendo um roubo.

Feliz um depósito na parimatch de R$25,00 com bônus de 100% de primeiro deposito bati o ROLLOVER super algo ficando com saldo Real de 6R$ 670,00 na hora da verificação de conta passou tudo certinho, mais o casino Se recusou a me pagar dizendo que eu poderia está usando software para modificar meu rosto então tirou todo o meu saldo que e meu por direito me deixando apenas com R$25,00 reais, passei a noite em claro tentando jogar e não perde e quando bato minha meta o Casino se recusa a me pagar, pior Casino aliás é um lixo de Casino, nunca tive problemas em outros Casino somente nesse parimatch.

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.