Deposits and withdrawals are stuck
1. 12500 deposited on 4th december still not reflecting. Neither refund is issued nor the amount is credited in my gaming account. All relevant proofs including my bank statement has been shared with parimatch. Even a ticket has been logged: #59403783
2. A withdrawal of 15000 INR executed yesterday morning. Stayed in processing mode whole of yesterday and became processed today but the money is not credited to my bank account. Now the site is asking for a letter from my bank. How will a bank give a letter?
Again a ticket is logged for this: #61428497, which they have marked as closed.
3. A withdrawal of 27645 INR is still in processing mode. It's been more than 15 hours. Followed up 20 times already they just keep saying they are working on it.
All in all a pathetic experience, especially they are doing this after I posted on X platform.
Around 55k INR is stuck with them and no one is ready to give a proper justification.
They give vague targets of 5 business days and 7 business days.
Firstly if it's a bank transfer how does it matter if it's a business day or not
Secondly they ask for bank statements -- Why -- which money gets refunded after getting transferred to payees account?
Thirdly they ask for letter from bank -- which bank will give such letters?
Can you please help me get my money back.
I also feel these are fraudulent practices by the website to keep customers hooked on to the site as they keep coming back to the site and eventually due to addiction they end up playing and losing
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