Reclamação #405 Parimatch Casino

Account blocked KYC pending for 25 days

Por Aditya2108

há 2 meses

I requested a withdrawal of approximately 6700 INR and 9.5usdt from my account.

The operator required full KYC verification before processing the withdrawal.

I submitted all the requested documents exactly as instructed.

However, my KYC verification has been pending for 25 days, and the withdrawal is blocked.

I contacted support regarding the delay, but did not receive a clear response or resolution.

All documents were submitted correctly, yet my account verification is still not completed.

Because of this delay, I cannot access or withdraw my funds.

I request assistance to review my submitted KYC documents and resolve the verification so my withdrawal can be processed.

Account ID: 639544302

Cassino em disputa Parimatch Casino

Motivo Problemas de verificação

Valor ₹6700

Discussão

AskGamblers

• Support Team

há 1 mês

Dear Parimatch Casino,

Please note that you should provide evidence that player did not honor the time frame needed for KYC, and that you have asked in timely manner what exactly was needed from the player. We must observe that during the complaint process ( which has been ongoing for more than a month ) your requests were not 100% clear nor was player guided properly throughout the KYC procedure. AskGamblers Casino Complaint team believes that KYC should be performed if all of the needed documentation has finally been sent out.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

há 1 mês

Greetings,

We would like to provide a final clarification on this matter.

While you provided some documents, the specific requirements (Wallet Transaction History and Profile Ownership screenshots) were never received within the mandatory 30-day verification window.

Because this timeframe has passed without the necessary proof to verify the account ownership, Rule 94 of our Terms and Conditions has been applied. This resulted in the account being blocked and the balance being written off.

At this stage, the verification period is closed, and the decision is final in accordance with our security protocols. For any further administrative inquiries, you may reach out to support@pari-match.in from your registered email address.

Aditya2108

há 1 mês

Dear @ParimatchCasino,

Can you please stop telling lies and talk facts ?? I attached all screenshots of mail you can clearly see I provided every documents you asked for .
Why you don't reply on how your verification delayed whole verification by asking same document again and again , reply everytime with new ids ??

Dear @Askgamblers who check out all conversation above and check how parimatch ignoring my proofs and giving new excuse. This is my last reply . I won't reply anymore if you don't ask him to refund my money.

AskGamblers

• Support Team

há 1 mês

Dear @Aditya2108,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raio-X do Parimatch Casino

Resolvido 124 / 195

Valor médio $1,857

Duração média da reclamação 6 dias

Resposta média 2 dias

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player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

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Ticket id 100705651, 100705760, and 100707227

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Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

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I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

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Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

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It was my last bit of money
The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
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Ticket id is = 103288877, 103285710, 103351391

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Thanks in advance to both parties. I am providing a screenshot below.

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