Account Blocked and withdrawal blocked
I am writing to file a complaint against Parimatch regarding the unjustified blocking of my account and withholding of my funds.
My account is fully verified, and my identity status shows as verified on their platform. I have submitted all required documents multiple times, including my PAN card, selfie verification, and original bank statements from both SBI and IDFC FIRST Bank.
Despite completing all verification requirements, my account was blocked after I accumulated winnings, and my withdrawals have failed. Currently, a balance of approximately ₹3,50,000 remains inaccessible.
The main issue raised by the casino was regarding certain transactions (₹4970 and ₹4990), which they referenced as dated 13/03/2026. However, these transactions were actually processed on 14/03/2026, as clearly reflected in my official bank statement. I have already provided this clarification along with complete bank statements covering all requested dates and transactions.
Additionally, I have successfully deposited and withdrawn significant amounts in the past, which demonstrates the legitimacy of my account and payment methods.
Over the past several days, I have been repeatedly asked to submit the same documents, despite already complying fully. This has caused unnecessary delay and frustration.
At present, the support team has informed me that my case is under review and processing, but my account remains blocked and my funds are still inaccessible.
My account is fully verified, and my identity status shows as verified on their platform. I have submitted all required documents multiple times, including my PAN card, selfie verification, and original bank statements from both SBI and IDFC FIRST Bank.
Despite completing all verification requirements, my account was blocked after I accumulated winnings, and my withdrawals have failed. Currently, a balance of approximately ₹3,50,000 remains inaccessible.
The main issue raised by the casino was regarding certain transactions (₹4970 and ₹4990), which they referenced as dated 13/03/2026. However, these transactions were actually processed on 14/03/2026, as clearly reflected in my official bank statement. I have already provided this clarification along with complete bank statements covering all requested dates and transactions.
Additionally, I have successfully deposited and withdrawn significant amounts in the past, which demonstrates the legitimacy of my account and payment methods.
Over the past several days, I have been repeatedly asked to submit the same documents, despite already complying fully. This has caused unnecessary delay and frustration.
At present, the support team has informed me that my case is under review and processing, but my account remains blocked and my funds are still inaccessible.