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Account Blocked and withdrawal blocked


há 2 meses
I am writing to file a complaint against Parimatch regarding the unjustified blocking of my account and withholding of my funds.
My account is fully verified, and my identity status shows as verified on their platform. I have submitted all required documents multiple times, including my PAN card, selfie verification, and original bank statements from both SBI and IDFC FIRST Bank.
Despite completing all verification requirements, my account was blocked after I accumulated winnings, and my withdrawals have failed. Currently, a balance of approximately ₹3,50,000 remains inaccessible.
The main issue raised by the casino was regarding certain transactions (₹4970 and ₹4990), which they referenced as dated 13/03/2026. However, these transactions were actually processed on 14/03/2026, as clearly reflected in my official bank statement. I have already provided this clarification along with complete bank statements covering all requested dates and transactions.
Additionally, I have successfully deposited and withdrawn significant amounts in the past, which demonstrates the legitimacy of my account and payment methods.
Over the past several days, I have been repeatedly asked to submit the same documents, despite already complying fully. This has caused unnecessary delay and frustration.
At present, the support team has informed me that my case is under review and processing, but my account remains blocked and my funds are still inaccessible.
Cassino em disputa Parimatch Casino
Valor ₹350000

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
I would like to inform that my issue has been resolved.

My account has been verified and I am now able to access my funds and complete withdrawals successfully.

Thank you to both the Parimatch team and AskGamblers team for your support and assistance.
User name loyalty-level-1
I would like to provide an update regarding my complaint.

Parimatch has informed me that my account is now fully verified and access has been restored. I have successfully logged into my account and submitted a withdrawal request of ₹20,000, which is currently in processing.

I am waiting for the withdrawal to be completed and will update further once the funds are received.

Thank you for your support.
User name loyalty-level-1
Dear AskGamblers Team,

I would like to update my complaint regarding Parimatch.

Despite submitting all required documents and completing full verification, I continue to receive repeated responses stating that my case is still under review by the verification department.

There has been no meaningful progress or resolution, and my account remains blocked with pending withdrawals.

This issue has now been ongoing for an extended period, and I believe the delay is unreasonable.

I kindly request your assistance in escalating this matter further with the operator.

Thank you for your support.

Regards,
Sethupathy V

Raio-X do Parimatch Casino

Resolvido 124 / 195
Valor médio $1,857
Duração média da reclamação 6 dias
Resposta média 2 dias

Parimatch Casino Reclamações

Veja todas as reclamações deste cassino
Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank
I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.
Chart Pointer
82h Restantes
₹64,999
Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.


Below are the transaction details:


1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >


My account details are as follows:

Player ID: 605215262

< personal details removed >


Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:


Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000


I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

Chart Pointer
75h Restantes
₹8,000