Complaint:
I deposited funds into NineCasino exclusively via USDT from a non-custodial cold wallet. I never used bank cards or bank transfers — all activity has been in crypto only.
Despite this, I fully cooperated and submitted:
Government-issued ID
Proof of address
The full USDT transaction hash
A personal bank statement showing over €150,000 in fiat
Even though I never used the banking system for deposits, I provided the statement in good faith to show proof of legitimate funds.
Now, support is demanding documents that are not applicable to crypto transactions — such as sender/recipient names and IBAN — and, even more concerning, they are asking me to prove ownership of a private company and to submit documentation regarding that company’s revenue.
This is a disproportionate and unjustified escalation of the verification process, especially since:
I’m withdrawing via the same method I used to deposit (USDT)
I already provided proof of personal solvency
My personal crypto activity should not require disclosure of corporate information, especially when no company was involved in the transaction
I request that my USDT withdrawal be processed without further delay. If this is not resolved soon, I will escalate the issue to:
Curaçao eGaming
Crypto and gambling forums
Data protection authorities (due to excessive and irrelevant personal information requests)
I will attach screenshots and proof of everything submitted.
Thank you.
