Mystake Casino - My money is being withheld

Hello,

The account is under investigation due to suspicious sports betting. The process might take up to a maximum of 6 months.
According to our T&Cs, ''The Company reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on the part of the Player.''

We will notify you as soon as the investigation is completed. Winnings will remain in your account and if our suspicion is not confirmed, you will be able to withdraw all funds.


Best regards,

Can you give proof that there was some kind of violation? Otherwise I will consider it as a long-term withholding of my money, if you do it for winning 640$ then I have no desire to play here further, just give me my money and that's the end of it.

Dear all,

After careful consideration and evaluation of the situation at hand, and taking into account the significant duration of time that needed for the casino's investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Mystake Casino to request a reopening of the complaint, once the investigation has been concluded.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello! As you can see 6 months have already passed but I still can't withdraw, so I will consider it as a special withholding of my money and lying on the part of Mystake employees as they wrote above how long the investigation can last maximum, they also still haven't provided proof of my guilt.

Here's the proof

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

The user has already successfully withdrawn the funds.

Kind regards

Dear @Medvedeva2233,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.