Mystake Casino - My balance of 1000 GBP vanished

Hello,

The payment method the player used has a problem, so none of the deposits calculated and winning have been cut from every user's accounts.

Kind regards

That's an absolutely ridiculous reason not to pay my winnings. I have even sent you bank statements to prove the money was debited correctly.

Will you PLEASE transfer my winnings to my bank account. I won them fair and square and you're trying every trick in the book to not pay me. You now have -
Bank Statements
Driving Licence
Passport
Utility bill
Photo of my debit card


What else could you possibly want. PAY UP.

My latest bank statement.

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Absolutely no contact from MyStake, no money... nothing. Outrageous.

Hello,

Please check your bank account the deposit you made isn't cut from your bank account.

Kind regards

You are using delaying tactics here. You have already had my bank statement proving the deposits have left my account.

Pay me my winnings or I'll be taking this further.

Dear Mystake Casino,

The AskGamblers Complaint Team kindly requests that you provide a comprehensive explanation of the issue, including all relevant details and supporting evidence. Please also make sure elaborate on the problems encountered with the affected payment method and elaborate your decision to cancel the winnings.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Please provide us with the statement of your transaction in October.

Kind regards

I have already sent you the transactions from October numerous times. I cannot send a PDF bank statement because it has not been generated yet because WE ARE STILL IN OCTOBER. I don't think MyCasino staff understand how bank statements work.

Attached is screenshots of the transactions I made to MyCasino at the beginning of October.