Mystake Casino - Delaying verification of mystake casino

Hello,

We are investigating the user's account and get back to you by the end of the week.

Kind regards

This morning i receive a mail where they telling me that they tok out mostly money from my balance. I sent screenshots in attachment. Im really disapointed with this. Mystake looks like scaming me. They took out 4000 usd from my account wihtout givimg ne a reason for that.

Dear Mystake Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We investigated the issue and detected that the user has a connection via a crypto address with another user. All winnings and 20% of the last deposit are deducted. We strictly prohibit using the same payment by two persons.

We will send you the detailed information via email.

Kind regards

Hello AskGamblers,

I made my deposit from my personal BINGX account, which is a cryptocurrency exchange. What they are claiming is simply impossible, as there is no other MyStake account using my wallet. It seems they are trying to scam me. The deposit was made from my personal exchange account, and the only connection I can think of is that they have other customers who might have also deposited from BingX, which happens to be one of the largest exchanges in the industry. So, this claim appears to be a deliberate attempt to cheat me.

Please investigate this thoroughly. There are numerous reviews about MyStake using the same tactics on other platforms, and this is unfair. I have done absolutely nothing wrong. Why did these problems only start when I tried to withdraw my winnings? There were no issues when I was losing money, so why now?

Thank you for taking the time to review this matter.

Best regards.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mystake Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.