Reclamação #3 MyChance Casino

Refusing to refund my funds

Por Masooda A.

há 1 ano

After I deposited money they closed my account because of my complaint to the support staff. They closed my account without a warning and refusing to refund my last deposit money that I never got the chance to use the money or withdraw it. It’s not winning money that they can confiscate. This is the money that I deposited to my account.

Cassino em disputa MyChance Casino

Motivo Reembolso negado

Valor $35

Discussão

AskGamblers

• Support Team

há 1 ano

Dear MyChance Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hanine

• 2 Avaliações

há 1 ano

I tried reaching out to your support and tried sending emails.

Hanine

• 2 Avaliações

há 1 ano

Deposited 100 lost that but I made another deposit of 30 when I returned to play after making the deposit my account was blocked . Without any warning. So please refund the amount I last deposited which is between 30-35 Canadian dollars.

AskGamblers

• Support Team

há 1 ano

Dear @Hanine,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Raio-X do MyChance Casino

Resolvido 0 / 2

Valor médio $42

Duração média da reclamação N/A

Resposta média N/A

MyChance Casino Reclamações

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100 NZD never credited into my account

I joined Mychance casino by clicking their link provided on your website(askgamblers.com) on 15 May 2025.

I made a deposit via Neteller of $100 NZD. The money never appeared in my casino account.

The support at casino told me to wait till 72 hours. After 72 hours passed I was told to wait till 4-5 days. Back n forth emails and live chats with the casino Kelley demanding deposit evidences and kept me waiting.

The money was neither refunded nor it ever appeared into my casino account. I received an email from Mychance that they are closing down on 30/05/2025 which means I will never see my money now.

Não resolvido

$100