Reclamação #29 Melbet Casino

Refuse to assist for a withdrawal

Por Vitya I.

há 5 anos

I have already made about 50 deposits and my account has been verified. I made deposits with qiwi and Yandex money, but now they were removed and the piastrix wallet appeared in the replenishment method. I topped up 1000 rubles from it, after that I decided to withdraw 8500, but a refusal came. In the chat, support first wrote that I should withdraw money to qiwi or Yandex (which are no longer on the site), when I pointed out this, they wrote that they could not help.

Then I wrote to them in the mail, where I was asked to send a screenshot from my personal account, where the wallet number and my last name and first name are indicated, but the problem is, this wallet does not have such a section !!! There is no first and last name, only the date of birth. When I pointed this out to them, they told me again, not our problem, we need such a screenshot. Just scammers! They themselves added this wallet for withdrawal, I registered there, and now they say that they are not withdrawing to it. And I cannot withdraw to any other payment systems, tk. withdrawal is available only for those methods from which the dep.

I am writing through a translator and if something is not clear, write, I will add.

Cassino em disputa Melbet Casino

Motivo Pagamento negado

Valor руб.8500

Discussão

AskGamblers

• Support Team

há 5 anos

Dear @aladdin,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Casino

• Representative

há 5 anos

Hello, for information we have now, you will successfully withdrawal money, do you have issue, now?

Raio-X do Melbet Casino

Resolvido 51 / 59

Valor médio $2,140

Duração média da reclamação 5 dias

Resposta média 2 dias

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1 mes sem conseguir sacar

Escrevo com muita tristeza e frustração em relação ao tratamento que recebi da Melbet. Desde que o processo de verificação começou em 26/08/24, a experiência tem sido dolorosa e exasperante. Solicitei o saque do meu primeiro valor e, apesar de ter enviado todos os documentos exigidos no dia 28/08/24 (Hoje faz quase 1 mes) o processo tem sido alarmantemente negligenciado.

A troca de mais de 40 emails e a promessa não cumprida de uma resolução no prazo de 14 dias, seguida da resposta de que devo esperar indefinidamente, têm causado imenso stress e desamparo. Desconsiderei o sentimento e fiquei desesperado, sem um canal de comunicação eficiente ou uma solução real.

Além disso, a reclamação que fiz em um site de resolução de disputas no Brasil não avançou devido à falta de coordenação entre a Melbet Brasil e a Melbet geral. Esta situação afetou profundamente o meu bem-estar e a minha confiança na empresa.

Peço urgentemente que intervenham para resolver definitivamente esta situação. Peço um prazo claro e ações concretas para liberar minha conta e processar meu saque. Agradeço profundamente qualquer ajuda que você possa oferecer, pois estou muito angustiado e sem saber o que fazer a seguir.

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Nao querem pagar meus ganhos

Estou tentando efetuar minha retirada há 2 dias e simplesmente não consigo. A primeira vez disse que atingir o limite mensal por transferência eletrônica. Em seguida o time de operadores indicou efetuar outro depósito por outro meio de pagamento para habilitar ou metodo de pagamento e tentar efetuar a retirada. Eu fiz contra minha vontade depositei novamente e nada. O erro continuou. Denied by operator. (Payment processing error). Agora o site mais uma vez indicou eu depositar por mais outro meio, porém eu me recuso os termos e condições são claros, o casino deve pagar pelos mesmos meios de depósito, sendo assim o casino não está cumprindo suas regras. Hoje pela manhã a operadora inventou mais uma desculpa e disse que era culpa do meu banco, ora, falei com meu gerente e esta tudo ok. Meu irmão tem conta na melbet também, pedi a ele para efetuar o procedimento e deu tudo certo. Ele retornou por transferência bancária e transferência eletrônica sem problemas nenhum. Valores baixos. Agora o meu que e alto não querem pagar.
Solicito uma solução urgente.

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Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.

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On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
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Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

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Systematic Withdrawal Rejections and Contradictory Support Information

I am filing this complaint against MelBet (Account ID: 827048497) regarding my balance of $4,220.77. Since April 23, 2026, every single withdrawal request I made has been manually 'Declined by operator'.

I have contacted their support multiple times and received contradictory information:

Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

An email from 'Dorothy' claimed my withdrawals were rejected due to 'transaction limits' and advised me to withdraw in small portions.

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Dear AskGamblers Support Team,

I am writing to file a complaint regarding my Melbet account withdrawal, which has still not been credited to my bank account/wallet.

I placed a withdrawal request from my Melbet account on 5th April 2026 for the amount of 10002 rupees. The transaction status on Melbet is showing as processed/completed, but I have not yet received the funds in my payment account.

Here are my account details:

Melbet User ID: 316621823

Registered Email / Mobile: <removed>

Withdrawal Amount: 10002

Withdrawal Request Date: 5/04/2026.

Withdrawal ID:- 4692783247

Payment Method: IMPS FAST

I have already contacted Melbet customer support, but the issue has not been resolved yet. Therefore, I kindly request that AskGamblers look into this matter and help me get my withdrawal credited as soon as possible.

I can provide screenshots of the withdrawal status, transaction details, and bank statement.

Please treat this issue as urgent.

Thank you for your support.

Sincerely,

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Gaming id : < sent to the casino >

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This is very bad experience across all platform

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Dear Askgamblers Mediation Team,

I am requesting your intervention regarding a dispute with melbet concerning my account restricted on unjustified grounds and the denial of my rightful withdrawal of 510,620 NPR

Following a request from melbet support,I have submitted clear, original photos of my National ID(both side). Despite my full compliance ,melbet is deliberately delaying the verification process by falsely claiming the dacoments are not original.furthermore,they have implemented an

Authorization Error preventing me from accessing my funds.

I am confident in the authenticity of my dacoment and have adhered to all terms and conditions. I ask ask Askgamblers to meditate and compel melbet to expedite the verification and release my funds immediately.

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About 1.5 months ago, I achieved 1st place in a contest and won an Apple Watch Series 10. After winning, I waited for an update but did not receive any clear information.

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This extended waiting time and poor communication are very disappointing.

My Melbet ID: 1528138483

I have attached screenshots of the contest that I won and the email conversations for reference. You can also find the Email Address I used for contact to melbet in the complaint system.

I would appreciate a clear update and a quick resolution to this matter.

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