I made a deposit by bank transfer, but the money was debited directly from the bank account, but nothing arrived at my player account. The live chat says there is nothing there and it would take a few hours, but I don't think so. I can see the transaction in my account, as can also be seen in the one picture. The support does not contact me. Please help me
Hi SCHALLE7787,
We are reviewing your player account and will replay shortly.
Regards,
Levi Hogan
Communications manager.
Hi SCHALLE7787,
I see that you had a timeout on deposit. I also see you received a voucher for €200 on June 30th to credit the account on the same day for compensation. I have verified that you received a email from our support and can verify that you have used the voucher.
Can you please clarify what the issue is here?
Regards,
Levi Hogan
Communications manager.
Magical Spin Casino
AskGamblers
Dear @Schalle7787,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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