Reclamação #79 Cassino Magical Spin

Dificuldade em reembolso e bloqueio de acesso

Por Fernando V.

há 6 anos

Boa Noite.

Após dois dias úteis de pedir uma retirada de € 375,00 recebi um email de finance@magicalspin.com, em anexo, alegando violação das condições de bónus ao qual respondi de imediato pela mesma via e que também vos envio em anexo e que tudo explicam.

A solicitação da retirada foi no dia 8 de Janeiro e as mensagens mencionadas foram no dia 10.

- Não violei essas condições porque não apostei mais que o mínimo referido nessa mensagem.

- Não entendo a que última sessão de jogo cancelada se referem sequer pois no dia anterior, após mais de 24 horas depois de pedir a retirada, tinha estado a jogar com um novo depósito e tinha ganhos embora com bónus activo,

- Bloquearam-me o acesso ao casino. Passei a receber uma mensagem "Falha ao conectar! Erro do sistema!"

Assim, além de parecer estarem a levantar problemas para o reembolso que é dos ganhos anteriores de € 375,00 estão a bloquear-me o acesso ao casino até mesmo para jogar com o valor que tenho em saldo e que me é devido.

Como até hoje sigo sem resposta adequada por parte do Magical Spin venho recorrer à vossa ajuda que desde já agradeço.

Melhores Cumprimentos

Fernando

Cassino em disputa Cassino Magical Spin

Motivo Reembolso negado

Discussão

AskGamblers

• Support Team

há 6 anos

Com base na última publicação do autor da reclamação, a Equipe de Reclamações do AskGamblers considera este caso como Resolvido e oficialmente encerrado a partir de agora.

Agradecemos a sua cooperação!

FAV

• Portugal

há 6 anos

Hi Levi H
I just receive your email with the screen shot attached with the proof of my 2 over-bets.
I just answer, resuming the attached message I sent you:

"After what I wrote before I must make my apologies.
I actually made a mistake as I let these bets slip away when I checked my game history.
Anyway, I would like to suggest that you send a screen shot attached to the first email you send to clients informing that they made an over-bet and so avoiding these situations."

So, I must thank you and Askgamblers for solving this situation.
Best Regards
Fernando V

Cassino Magical Spin

• Representative

há 6 anos

Hi Fav,

I am requesting a re-review and I have also requested the proofs of over-bet
with screen shots from risk management. I will update you once I receive this information.

Regards,
Levi H
Communications manager.

FAV

• Portugal

há 6 anos

Hello
I have answered to the email received yesterday from Magical Spin.

Please read the email messages attached but summarizing:

"I know your Terms and Conditions and Bonus Terms and Conditions as I’ m aware of your risk political for non-compliance of the rules.
I’ m sure because as you said I can now check it in my game history after you open my account again.
So, I believe that you should send me a print screen of my bets over € 7,50 to confirm your arguments as you should do it in the first message.
Mistakes happen, that I understand, acceptance is honorable."

In this case I believe there’ s a mistake you made, anyway mistaken is human, because I never bet more than € 1,00, always less, for once I could bet over that amount but not over € 7,50.

I have checked my game history and I don' t find what you mentioned.
What I find is a bet average as I refer above.

Mistakes happen, that I understand, acceptance is honorable.

Thanks for you kind attention and cooperation
Best Regards
Fernando Venâncio

Raio-X do Cassino Magical Spin

Resolvido 40 / 43

Valor médio $1,847

Duração média da reclamação 7 dias

Resposta média 2 dias

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