LuckyElektra Casino - Delayed payment 6 months 2700

RESOLVIDA

Informação da reclamação

Cassino em disputa

LuckyElektra Casino

Valor

$ 2700

Postado em 18 de abril de 2023

I have withdrawn for 6 months with luckyelectra it has been my worst experience at an online casino ever!

Asking for new documents all the time. Just stalling and not responding to any of my inquiries NO RESPONSE FROM THE CHAT OR EMAILS.

Finally, I have my account verified and now they are not paying I hope I can ask the rep. If that is normal procedure.

Postado em 18 de abril de 2023

Dear player,

Thank you for your message.

We apologize for the inconvenience.

In order to review your account, can you please send us your player id or email address at suppor­t@h­ola­par­tne­rs.com?

Once received, we will be sure to investigate your situation immediately.

Rest assured that all payments at Lucky Elektra get paid out.

Thank you for your patience and collaboration.
Lucky Elektra Team

Postado em 19 de abril de 2023

Email sent. How long will it take please

Postado em 21 de abril de 2023

Dear Customer,

Thank you for reaching out.

We would like to inform you that both of your pending withdrawals were processed from our side. The funds should arrive at your account shortly. We appreciate your patience!

Best regards,
LuckyElektra.com

AskGamblers
Postado em 21 de abril de 2023

Dear @SelliGirl,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

LuckyElektra Casino Reclamações

  • 5 de 5 resolvida
  • há 1 dia resposta méd.
  • há 4 dias vida útil méd. da reclamação
  • 684 USD valor médio

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