Reclamação #375 Cassino LeoVegas

LeoVegas Casino - My withdrawal always bounces backs to my leovegas account

Por vinumon

há 5 anos

I have a winning amount in my leovegas account. Whenever I try to withdraw my fund, It is bouncing back.
Since I used an indian bank account to deposit money, I was advised to use skrill / other e-wallets as Indian banks usually wont accept payments from online gambling sites.

I tried to deposit with skrill and withdraw the winnings, but still same issue even if the payment is approved from leovegas. It bounces back to my leo account..
I contacted customer service 7-8 times for the same issue and each one is saying different things and I tried all like clearing cache, turning off vpn but nothing works.

This is insane.. what is the point in playing or winning or even using leo vegas account if withdrawal is not possible ?

Can someone help ?

Cassino em disputa Cassino LeoVegas

Motivo Pagamento negado

Discussão

AskGamblers

• Support Team

há 5 anos

Dear @vinumon,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino LeoVegas

• Representative

há 5 anos

Hello VINUMON,

I hope you have had a lovely weekend.

Please can you kindly provide an update on the case?

Thank you and have a great day!

Cassino LeoVegas

• Representative

há 5 anos

Hello VINUMON,

Thank you for contacting us.

Sending a kind reminder:

We ask that you email support@livecasino.com detailing the above and putting: FAO Fiona/Nil as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Cassino LeoVegas

• Representative

há 5 anos

Hello VINUMON,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email support@livecasino.com detailing the above and putting: FAO Fiona/Nil as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Raio-X do Cassino LeoVegas

Resolvido 149 / 164

Valor médio $5,923

Duração média da reclamação 9 dias

Resposta média 2 dias

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