Reclamação #4 Cassino LeoVegas

LeoVegas Casino Won't Close My Account Permanently

Por ACrowLeftOfTheMurder

há 11 anos

I asked Leo Vegas to close my account permanently due to being unhappy with the service there, however they would not do so, and advised that this could only be done if I have a gambling problem, which I don't have.

I think this is unfair, and as it is my account, I should have the right to close the account PERMANENTLY!

They did say I could close my account, but not permanently, hence I could reopen it at anytime.

If I decide I NEVER want to play at a casino again, and wish to remove any temptation of returning as a player, I should have this right regardless of the reason.

It's a matter of principle, and a right I as a customer should be free to act upon.

Thank you.

Cassino em disputa Cassino LeoVegas

Motivo Encerramento de conta

Discussão

AskGamblers

• Support Team

há 11 anos

Based on the information stated on LeoVegas website under their Responsible Gaming tab /https://www.leovegas.com/en#support/responsible-gaming/, player can choose to close his account for a shorter period of time or permanently. All that player is supposed to do in order to have the account closed is to to send an email to [email protected] according to the information stated within LeoVegas Terms and Conditions and more specifically term 2.6.1. It is now clear that LeoVegas failed to execute its own rules stated on their own website. Moreover, casino put player under a self-exclusion agreement despite the fact that player never stated any problem gambling issues and even without player's explicit consent. This is not only against any casino rules and terms, but could be also considered as illegal action across certain jurisdictions.

We recommend player to seek further assistance from MGA or UKGC depending on the country of residence.

The case is now officially closed.

ACrowLeftOfTheMurder

há 11 anos

The issue was NEVER about problem gambling, and you ONLY made this a false focal point to distract from the real issue, which was a very loyal customer wished to close their account permanently and never give you another sent of their business in the future.

You are a disgrace, and my warning to other players still stands:

LEO VEGAS ARE A ROGUE OUTFIT WHO WILL SLANDER AND DEFAME A PLAYER TO SUIT THEIR OWN AGENDA WHEN THINGS DON'T SUIT THEM.

PLAYERS BEWARE.

For the record, I am a responsible player with 10+ years of experience playing online at reputable sites such as Betat and Guts, and I have NEVER had a gambling problem, or even come close.

In all those years, I have never experienced such hateful and malicious service or comments from a casino like I have here from this disgusting person.

LEO VEGAS WILL TREAT YOU GREAT UNTIL YOU HAVE AN ISSUE, AT WHICH POINT THEY WILL BE VERY VAGUE AND EXTREMELY RUDE AND AS YOU CAN SEE HERE, HATEFUL AND DESTRUCTIVE.

THERE ARE MANY OTHER GREAT SITES TO PLAY AT, SO PLAYERS PLEASE STAY AWAY FROM THIS CASINO, AS A SIMPLE REQUEST LIKE MINE COULD LEAD TO THIS DISGRACEFUL PERSONAL ATTACK.

LEO VEGAS ARE A ROGUE OUTFIT OF THE HIGHEST ORDER.

Cassino LeoVegas

• Representative

há 11 anos

LeoVegas have the right to close an account at any time with any reason, even without reason at all, as stated in our terms and conditions. We take problem gambling very seriously as shown by the amount of safety procedures in place we have on site such as loss limit, wagering limit, session limit, time alert, pause account and player history.If we find that player's are in a position where they are not able to avoid playing at our site if they are in a position where they can re-open the account then this behaviour shows a lack of control and is suggestive of a gambling problem. The account has been self-excluded, therefore it could not be re-opened to be closed, as it would be a breach of our RG Policy. We are sorry that you are unhappy with our resolution however we have resolved this issue suitability.

ACrowLeftOfTheMurder

há 11 anos

Absolute load of rubbish.

As I mentioned above, you still hadn't clarified the questions I was asking, and your answers were vague and contradictory, hence I had no idea what my options were.

You would state one thing, then follow it up with further advice that opposed your previous advice.

And you constantly bring up the subject of problem gambling, and have now labeled me a problem gambler, when this was never an issue nor had anything to do with my complaint.

Please explain what my complaint had to do with problem gambling, and what signs of problem gambling I displayed as you claim?

You are disgraceful.

Do you treat all your customers like this if they choose to no longer wish to play at your site?

I made it very clear NUMEROUS TIMES, that I wanted to close my account due to your poor service, and wished to do so permanently so I never give you one cent of my business ever again.

How does this have anything to do with problem gambling?

You have chosen to label me a problem gambler out of pure malice and hate, and not because it has anything to do with this matter.

I continue to play at various other great sites and have done so for 10+ years without EVER having to take a break or self exclude myself due to problem gambling.

I can even get referrals from other reps to prove this!

The facts are you didn't like the fact I wished to take my business elsewhere, and as a result you refused to close my account permanently as requested, and then maliciously labeled me a problem gambler to suit your own agenda.

I have never in my life dealt with such disgusting behavior from a casino or a rep.

Please provide the evidence that I showed 'signs' of problem gambling as you say, because at the moment the only evidence we have seen is that you chose to make this shit up in order to deflect attention away from the negligence you have shown throughout this discussion.

Your employer must be proud of this ridiculous behavior you've shown here.

ROGUE CASINO OF THE HIGHEST ORDER.

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