Reclamação #7 Cassino Evobet

Evobet Casino - Troubles getting my £201 withdrawal

Por waggy1966

há 7 anos

I verified my account and requested a withdrawal of £201 by bank transfer which was confirmed by Evo bet. They said the money had been paid on 16th October. I checked with my bank and they confirmed that they had not received this money. I have since exchanged many e-mails with Evo bet chasing this money and eventually , 2 weeks ago, they said they had asked their bank to trace the payment. Since then I have e-mailed them again and they say they will let me know. The responses I have received seem to by system generated and I am now getting the impression that they have no intention of paying me my winnings. I realise it is only £201 but it is rightfully mine and I would expect payment. Any help would be gratefully appreciate

Cassino em disputa Cassino Evobet

Motivo Pagamento atrasado

Valor £201

Discussão

AskGamblers

• Support Team

há 6 anos

Dear @waggy1966,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Cassino Evobet

• Representative

há 6 anos

Dear WAGGY1966 and AskGamblers,

We received today a reply from our bank regarding the payment in question.

We have already informed both WAGGY1966 and AskGamblers via private email and also provided the relevant information. The bank claims that WAGGY1966's funds have been sent successfully and they have not returned back to them.

Having said the above, we consider the case closed from our side.

Best regards,
Evobet

AskGamblers

• Support Team

há 6 anos

This complaint has been reopened due to the declared willingness on behalf of Evobet Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Cassino Evobet

• Representative

há 7 anos

Dear customer,

We have contacted our bank to release the funds in order to return it to us. Unless we receive the money we cannot resend the withdrawal to your bank account. However, if the money returns to us, we will re-send the withdrawal.

Likewise, if the withdrawal reaches your balance, please inform us so that we can resolve this case.

We appreciate your patience, and apologize for this inconvenience. We would like to assure you, that your case is a priority for us, and as soon as we hear back form the bank we will inform you.

Kind Regards,
Evobet Team

Raio-X do Cassino Evobet

Resolvido 44 / 49

Valor médio $2,340

Duração média da reclamação 11 dias

Resposta média 2 dias

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