Reclamação #94 Cassino Evobet

Evobet Casino - My withdrawal has been disabled

Por mariuslim

há 4 anos

Hello, I am having an issue with Evobet. I can't withdraw my money because my account is under investigation for security reasons.

It all started when I tried to withdraw my first 1000eur they said that my account is not fully verified and I have to submit a Skrill document that I own the account, I summited the document it was good, tried to withdraw again now they needed a selfie with my face and my id sent them the document. It was all good too, tried to withdraw again now they had a problem with my phone number so I had to submit a document issued by my mobile provider stating my full name and mobile number upon registration. The document was good, tried to withdraw again.

Now they disabled my withdrawal because my account is under investigation for security reasons. It's been a week and its still in progress,

Also should clarify I had a bonus the bonus was ''deposit to the account and get 100% more up to 150eur''.

My first and only deposit is 200euro through Skrill

My account balance is 7777.73 euro

Cassino em disputa Cassino Evobet

Motivo Pagamento negado

Valor €7777.73

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Evobet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

há 4 anos

Dear Evobet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

mariuslim

há 4 anos

Hello please provide evidence that i did any of the cheating that you guys sent to my email i did not do any cheating. my account balance was 7777 now its 200 how is that fair.

Cassino Evobet

• Representative

há 4 anos

Dear AG Team & MARIUSLIM,

We would like to inform you that the complainant has been informed via email regarding the account.

Kind regards,

Evobet Support Team.

Raio-X do Cassino Evobet

Resolvido 44 / 49

Valor médio $2,340

Duração média da reclamação 11 dias

Resposta média 2 dias

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Quando entro em contato via chat sempre mandam a mesma coisa. Que minha conta está sendo analisada, 2 meses e até hoje não resolveu.

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Evobet Casino - Refusing to exclude my account

Evobet does not provide any self-exclusion tools on its website. Due to gambling-related problems, I have repeatedly contacted their support team via email and clearly requested that my account be self-excluded.

Despite these requests, Evobet has refused to process the self-exclusion unless I complete a lengthy PDF form that I am unable to fill out. Instead of immediately restricting my account after being informed of my gambling issues, they have continued to encourage gambling activity by offering bonus funds and promotions.

I am requesting AskGamblers' assistance in having my account permanently self-excluded and in reviewing Evobet's handling of responsible gambling and self-exclusion requests.

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Evobet Casino - Payment of profit

Hello, I would like you to help me.

About a year ago, I started playing on this site. I don't have an exact date because there are not enough statistics on the site to check it accurately. My account with them is verified.

5 days ago, I went in to play again, luck was on my side, and therefore I won quite good amounts from the games.

The site has statistics on the first page, where the top 3 winnings are mine on a high bet.

I made a withdrawal of 1000 euros 3 days ago it is still pending.

The amount in my account is 60 thousand euros.

I wrote to them by email, but they have no information. I wrote in the chat on the site again, but they have no information. I also wrote by email whether it is possible to pay out larger amounts than 1000 euros per week, because on my accounts, I will have to receive my amount for a whole year.

From there, they answered me that the maximum is 1000 euros within 3 days. But even these 1000 euros are already waiting for the 4th day without information.

Please help, as I am at a dead end with them, and they do not give any information.

I want to note that my bet per spin has always been around 20 euros or more, and with such chips, I always lose large amounts. This time I won, and I want my profit.

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Evobet Casino - Delayed payments and waiting

Hello everyone,

I am having trouble withdrawing my money from Evobet Casino. The amount in question is €3,000, but withdrawals can only be requested in increments of €1,000.

I attempted to make a withdrawal, but I was told that I needed to verify my identity, so I submitted the requested documents. These were approved, and I then tried to make another withdrawal. However, it was denied because I needed to verify my identity again—this time with a selfie.

I submitted another document with a selfie, which was approved, and I was informed that my account was now fully verified.

Evobet has declined my withdrawal a total of three times. My latest withdrawal request is currently marked as “pending,” but it seems like they are stalling and unwilling to process the payment.

I am reaching out to Askgamblers.com to get an additional opinion on this matter. Evobet has a high rating here, so it should be in their best interest to resolve this smoothly and fairly.

Best regards

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Evobet Casino - Refund declined from casino

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Evobet Casino - Removed my winnings

I am writing to formally lodge a complaint regarding the handling of my withdrawal request at Evobet.com.

On October 2 I submitted a request to withdraw my winnings of €2,820.29. However, I received an email from Evobet stating that my withdrawal was cancelled and that the amount had been removed from my account, citing Term 63.4 as the reason.

It is important to note that I made two deposits into my account. The rule stated in 63.4 applies only to players with one deposit, which does not apply in this case. The emails I received from Evobet acknowledge my two deposits, yet the subsequent deduction of my winnings seems inconsistent with their stated policies.

Additionally, AskGamblers.com ranks Evobet very highly, which influenced my decision to choose this casino. Given this reputation, I feel unfairly treated and expect a higher standard of customer service.

I have screenshots and screen recordings as evidence of my deposits and the relevant terms. A review of this situation is requested, as the winnings were removed despite eligibility to withdraw them based on their own terms. This matter requires urgent attention, and resolution is sought promptly.

Thank you for your assistance in addressing this issue.

Sincerely,
David