Evobet Casino - My withdrawal has been disabled

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cassino Evobet

Valor

€ 7777.73

Postado em 31 de maio de 2022

Hello, I am having an issue with Evobet. I can't withdraw my money because my account is under investigation for security reasons.

It all started when I tried to withdraw my first 1000eur they said that my account is not fully verified and I have to submit a Skrill document that I own the account, I summited the document it was good, tried to withdraw again now they needed a selfie with my face and my id sent them the document. It was all good too, tried to withdraw again now they had a problem with my phone number so I had to submit a document issued by my mobile provider stating my full name and mobile number upon registration. The document was good, tried to withdraw again.

Now they disabled my withdrawal because my account is under investigation for security reasons. It's been a week and its still in progress,

Also should clarify I had a bonus the bonus was ''deposit to the account and get 100% more up to 150eur''.

My first and only deposit is 200euro through Skrill

My account balance is 7777.73 euro

Postado em 3 de junho de 2022

Dear MARIUSLIM & AG Team,

We would like to inform you that the investigation has not yet been concluded by the relevant department.

We kindly request your patience.


Best regards,

Evobet Support Team

Postado em 4 de junho de 2022

Hello,

Iam waiting.

Postado em 6 de junho de 2022

Dear AG Team & MARIUSLIM,

We would like to inform you that the complainant has been informed via email regarding the account.


Kind regards,

Evobet Support Team.

Postado em 6 de junho de 2022

Hello please provide evidence that i did any of the cheating that you guys sent to my email i did not do any cheating. my account balance was 7777 now its 200 how is that fair.

AskGamblers
Postado em 6 de junho de 2022

Dear Evobet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

AskGamblers
Postado em 9 de junho de 2022

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Evobet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.