Hey! On friday the 11th of march I played on emojino casino. It ended up with me Making 7 different withdrawals on a total of 4150 euro. And since then its been a complete nightmare. When I first made the withdrawals it Said ”the money Will reach your account within a few seconds” but it obviously did not.
I've contacted support sevral times, and they said it can take up to 48h. So I waited.
When 48h had past and I still not received my withdrawal I contacted support again, then the answer was ”you are on extra security check” I did not receive an email about that. I've got that information when I contacted support.
And now its been an additional 35h and still nothing. And when I contact support they only say all u can do is wait. No answer but ”u Will be notified when the withdrawal is approved”
When I now could access my account all withdrawals were rejected but not returned to my account. So they just took the money.
No one told me that during these 5 days. I did not even receive an email about the process...
Please help me...
I don't know what I am going to do. I feel like I am not going to receive my withdrawal. That they only Holding on to the funds until I give up.
Also, important information is that I asked if I were verified, which I was. And also I deposit and withdrawal through trustly (my bankaccount and my socialsecurity number)
I have a lot more screenshots.
Please askgamblers, help me with this problem so I can receive my withdrawal.