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Drift Casino - Won't pay back my deposit after blocked account


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Por Szymon M.
há 7 anos
Sorry for bad english.
I was trying to whitdraw 75E and i get from drift casino answere that "Your account will be blocked for abusing the bonus policy of our casino"
I have deposit there 18,45 E in BTC system.
I think i konow whay they block my account... but im not sure if this is the reason.
a few months ago i was visiting drift casino site on my mobile phone and i should click login but it was my mistake and i click register. I have autofill in my phone and i think and i was my missclick and register new account. Support drift casino wrights to me in that case... but my englisch skills are to poor to explein them this situation. I never log to this second account im even not sure if new account was created. There was also in that time no no deposit offer fors new costumers so i have no reason to do something that stupid.

Anyway i belive that i dont do nothing wrong and i was thinking im ok whit drift casino and i can safetly deposit there my money. I understand that looks bad and they could use this to not pay my winning, buy they dont even whants to send my back my deposit.
Is there a chance that i can still play there and whitraw my winnings of at least get back my deposit?

I would like this unfortunate circumstance not to affect my cooperation whit drift badly.
I would like to play there, still have opotrunity to deposit and whitdraw my money.
Cassino em disputa Cassino Drift
Valor €18.45

Discussão

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Thanks Askgamblers
I get my deposit back
User name
Dear Szymon!

VPN is a type of connection, that helps you to change your device IP address temporarily. In case of using such type of connection it can be some intersection by the IP address with other customers that also used the same IP address and/or VPN plugin for logging in to our website, but not the same device.
Cookie intersection can be possible only by logging in two or more accounts from one device.
Unfortunately, as the situation at October 2018 was resolved and you have been warned about our rules, after that another one situation was detected your account was terminated.
User name loyalty-level-2
Drift casino im not sure but it is possible that sometimes i was using vpn when im login to drift casino.. meybe that is the reason you see the same device in another costumer account. i not sure how exacly vpn works... im a newbee in this stuff.
Does this account have the same details as mine?
In march this year i have sell my old mobile phone, meybe new owner have aslo made account in drif casino.
I really dont know any other explenation how its possible that you have detected more than one registration from my device.
My miss click was in October 2018 and now i know that in that time new account was not created

Raio-X do Cassino Drift

Resolvido 5 / 5
Valor médio $4,244
Duração média da reclamação 8 dias
Resposta média 1 dia
Drift Casino - Refusing to close account
Hi. I signed up at the new Drift Casino and registred a new account with them Deposited 50 Euro and won around 800 Euro. 1. When i register they not ask for adress and such things like all other casinos i played on. 2. The dont want kyc verifikation when i ask for withdrawals at all. 3. I tried to put a different witdrawals from 250 up to 700 but nothing happend on my account no history, no change on my balance, no emails NOTHING. 4. I asked the chat why i cant see a asken withdrawal and they did not answer they only told me to wait 1-24 hours and they will approve it. 5. I waited for something to happen but next day they still say wait and wait. 6. I got different answers from the chat one told me that i could withdrawal 250/day another one 215/day etc etc. The declined my withdrawals and they not send a single mail, NOTHING. 7. You can not follow withdrawals like on all other casinos. And no emails sent. 8. So i decided to play up all my money and then block my account but they did not accept that. I send them 4 emails there i asked them to close mu account but they said NO. Here is the last email from them. Dear Dennis, Perhaps your decision to block your account is a little bit hasty and might be reconsidered. We can perfectly understand why you're being upset now. Anyway your own gaming experience in our casino has shown that Drift Casino is one of the best places to try the luck in. The payout of the machines is really high. One can win a fortune from a very small deposit amount! Please keep in mind that Drift Casino has official license. Gaming process is controlled by game developer so we do not affect the game. We have a lot of bonuses, most of them do not have any wagering requirements. Our staff is always happy to help you with any issue 24/7. Once again we'd like to apologize for the inconveniences with your first withdrawal. We would like to ensure you that we always fulfill the obligations to our players. All the wins are being payed to our players in time according to the rules of casino. As for withdrawal limits they are raised with the upgrade of the player's account status. Moreover the players with the premium account status have a lot of benefits in our casino. If you change your mind we’ll always be happy to see you among our players! Have a great day! This is the worst Casino i ever visited and they dont care about customers. So what i want is that they close my account forever on this casinio they are not serious. Dennis < name removed >
Status solved Resolvido
€500