Reclamação #29 Fairspin Casino

Delayed payment since 1 September

Por ivoques

há 3 anos

I've been trying to withdraw €300 from fairspin since the 1st of September and all withdrawals I try to make after 7 days are rejected I talk to support and they tell me to try again with the same method and wait another 7 days for an error again and I've been at this since the 1st today and the 24th, can't understand how this casino have this problems.

Cassino em disputa Fairspin Casino

Motivo Pagamento atrasado

Valor €300

Discussão

AskGamblers

• Support Team

há 3 anos

Dear @ivoques,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

há 3 anos

Dear AskGamblers, Customer,

We have succesfully tracked transaction in question, but in order to proceed the withdrawal, it is required to complete High KYC check.
All the details were forwarded to Customer's email address.
After completion of the verification funds will be sent to Customer.

Thank you for understanding!

Regards,
Fairspin Support Team

AskGamblers

• Support Team

há 3 anos

Dear Fairspin Casino,

Kindly note that the player's registered username and email with your casino have just been sent in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

há 3 anos

Dear all,

Please be informed that due to technical issue complaint was closed wrongly, therefore we have decided to reopen it and give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Raio-X do Fairspin Casino

Resolvido 40 / 43

Valor médio $12,102

Duração média da reclamação 6 dias

Resposta média 1 dia

Fairspin Casino Reclamações

Veja todas as reclamações deste cassino

Pagamento rejeitado

Minhas ultimas tentativas de retiradas na fairspin esta sendo uma dor de cabeça, muita demora e minha ultima retirada rejeitada, ao tentar contato o suporte tenho respostas evasivas, já verifiquei minha conta fairspin, enviei toda documentação exigida. Também li e respeitei todos os termos e regras do cassino.

Não resolvido

$69

Falta de pagamento, pretendo que confirmem rapidamente a minha retirada

Ola, bom dia.

No dia 2 de fevereiro fiz uma retirda por volta dos 2000 dolares no qual ainda me confirmaram a retirada.

Ja entrei em contacto com o suporte e me dizem sempre a mesma coisa que "tenho de esperar". Acho inadmissível demorarem tanto tempo para o fazerem. Pretendo que confirmem rapidamente a minha retirada.

Obrigado

Não resolvido

€1,704

Pagamento atrasado de cerca de 3,000 dolares

BOA TARDE,
Deveria ter recebido no dia 26 de Dezembro o pagamento de cerca de 3000 dolares relativos a dinheiro ganho no identificado casino online.
Os seus colaboradores insistem desde o meu registo para que crie uam conta de crypto moeda, solução que não pretendo.
Alegam a dificuldade junto do promotor do jogo e do meu Banco, facto que é falso uma vez que o mesmo promotor e o mesmo Banco, são por mim utilizados junto do NATIONAL CASINO e os pagamento são efetuados no mesmo dia.
Claramente, este casino retem indevidamente o dinheiro por dois motivos, ou que os seus jogadores o percam continuando a jogar ou porque não têm fundos suficientes para operar e por isso devem ser encerrados por forma a evitar mais danos aos seus Clientes.
No pretérito dia 27 recebi a seguinte resposta a mias uma reclamação apresentada:
Dear João Viana Rodrigues,
Unfortunately its true, by this time we have some ddifficulties with payment provider and my colleagues did not lie to you when they mentioned it before.
All these days we are trying to settle the issue with the provider in order to complete your payment.
Most of the amount has already been paid and you have successfully received it.
At this stage, I would very much like you to finally receive the balance of your honestly won funds.
I would be very grateful if you could provide me with any crypto wallet address and we will send you the rest of the funds in a matter of minutes.

Kindly regards,
Your Personal Assistant Olga

Pretendo ser ressarcido dos prejuizos e incumprimentos gerados por este casino online que tem um péssimo serviço de pagamentos e tratamento dos seus Clientes.
Alguma dúvida disponham

Não resolvido

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Hello dear askgamblers, I am writing to you to know why the fairspin casino is delaying in making the deposit in my crypto wallet, I contacted them but they do not clarify the payment date, I have been waiting for 7 days, I kindly ask you to contact them so they give me the solution, if you need I can also grant you the screenshot with the date of my withdrawal

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Fiarspin Casino -Withholds funds 280 usdt

Hello, My cryptocurrency withdrawal has been on hold for 6 days now and they don't give me a normal answer as to when they will withdraw my funds. Please help me understand the situation. If necessary, I can provide proof of the date of withdrawal of funds. I set the withdrawal date to 22nd, today is already 28th, this is very strange for withdrawal to crypto

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Fairspin lying about the terms

Hello, I started playing fairspin and I got a 1000 euro bonus (first deposit bonus) and I wagered it and I had 4200 euro, but I only got 1000 euro, I wrote to the live chat, but they kept lying about the bonus terms, I mean there is the terms and they said completely different things, but you can see everything in the screenshots, please help me with this, thank you.

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Every day I have to beg for a paycheck

I won $25,417 and the casino only allows me to withdraw via SEPA. Every day I have to beg for a paycheck. They only paid out two amounts of $1073. Today is the second time they haven't paid. Still just excuses and words from the VIP manager that I have to be patient. That's why they call me a VIP player. It's the same as all complaints. This is how they try to delay my withdrawals so that I get the full amount as late as possible. It's unfair and very mentally demanding. I don't know what to do anymore.

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Withdrawal delay from 30th of July

Withdrew my money on 2024/07/30, From >22< days ago, And until this moment i didn't receive it!!!

Why do Fairspin workers break the rules that were set in by themselves? ((Violation of exceeding 10 banking working days)) Paragraph No. 5.14. From ACCOUNT, PAY-OUTS AND BONUSES it?

Is there a liquidity problem facing Fairspin platform? That's couldn't gives me my money?

Do they think that by prolonging the procedures like this, I will reverse the withdrawal and continue gambling?

From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

A very unpleasant situation, this harms the reputation of the platform!

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Withdrawals getting rejected and delayed

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