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Withdrawals declined and unable to reverify


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Por neron
há 1 ano

Hi, I am having trouble withdrawing money from Dafabet because they are requesting documents to verify my account but have blocked my e-mail address.

I signed up to Dafabet in January 2017 and my account has been verified multiple times since. Most recently in November 2023 after which I was told I would not be required to send those documents again. And yet only a month later, after a withdrawal request, I received an e-mail requesting the same documents again. This time with a proof of address.

I have since sent them all of the requested documents multiple times since and during a live chat conversation I was told that my account was verified again. But when I tried to withdraw my withdrawal got cancelled with support asking for the same documents I already sent.

I tried sending the documents again but now the e-mails bounce back with a message saying the message couldn’t be delivered because the recipient’s e-mail server blocked my e-mail address as spam.

Any help with resolving this matter would be greatly appreciated as this has been going on for nearly seven months.

Cassino em disputa Dafabet Casino
Valor €25163.19

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Yes, I have received the money. The complaint has now been resolved. Thank you very much.
User name

Dear @neron,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Your withdrawal has been successfully processed.

Raio-X do Dafabet Casino

Resolvido 1259 / 1288
Valor médio $1,000
Duração média da reclamação N/A
Resposta média N/A

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