Reclamação #2904 Dafabet Casino

Withdrawal issue still being investigated

Por Harsha6534

há 6 dias

I am filing a complaint regarding a pending withdrawal of INR 23,000 from Dafabet.

The withdrawal was marked as successfully processed by the company on 25/05/2026 at 03:10:43 IST. However, the amount has not been credited to my bank account even after several days.

I have contacted the company's customer support multiple times. Initially, a UTR number was provided, but later the support team stated that the UTR was not available and that the matter was under investigation. Despite repeated follow-ups, I have only received generic responses stating that the payment team is reviewing the issue and that I will be updated by email.

I have also checked with my bank and reviewed my bank statements for the relevant period, but no credit corresponding to the withdrawal has been received.

I request the company to:

1. Provide the valid UTR/reference number for the transaction.
2. Confirm the exact status of the withdrawal.
3. Credit the withdrawn amount of INR 23,000 to my bank account immediately, or return the amount to my gaming account if the transaction has failed.
4. Provide a definite timeline for resolution.

I have preserved screenshots of chats, emails, withdrawal records, and bank statements as supporting evidence.

Amount involved: INR 23,000
Withdrawal Date: 25/05/2026
Status shown by company: Successfully Processed
Issue: Amount not received in bank account despite successful processing status.

Cassino em disputa Dafabet Casino

Motivo Pagamento atrasado

Valor ₹23000

Discussão

AskGamblers

• Support Team

há 1 hora

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Harsha6534

há 4 dias

Dear AskGamblers Team,

Thank you for your assistance and for following up on my complaint. I appreciate the efforts of the AskGamblers team in helping to resolve this matter and facilitating communication with Dafabet.

I would also like to acknowledge Dafabet for reviewing the case and confirming that the withdrawal transaction has been refunded back to my gaming account.

I have verified that the funds have been credited back to my account. Therefore, I consider this complaint resolved.

Thank you once again to both AskGamblers and Dafabet for your support and assistance throughout the process.

Kind regards,

< full name removed >

AskGamblers

• Support Team

há 5 dias

Dear @Harsha6534,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

há 5 dias

Dear Valued Customer,

Please be informed that, as confirmed by the Payment Service Provider (PSP), the payment has been successfully refunded. The funds have been credited back to your gaming account under Internal ID: 515390018.

Should you have any further questions, please do not hesitate to contact Customer Support.

Thanks,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1258 / 1287

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

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