Marcar tudo como lido

Configurações

Notificações
Reclamações de cassino

Verification not done and lousy customer service


user_avatar badge
Por Mike 1.
há 5 meses
My first withdrawal was on 30/11/25, after contacting the customer service after waiting too long for my first withdrawal, they told me to submit documents for identity verification. Each passing day i would contact the customer service, they will keep repeat the same thing, which is for me to submit the documents despite me having done so. Feels to me the customer service isn't very helpful at all. Then finally my withdrawal shows as declined on dafabet, and they told me to resubmit the documents again. So fast forwards to 13/12/25, I resubmitted my documents again by asking a friend to take photo of me holding my ic next to me so that the photo can be sharped and clear when zoom in.

I attached the recent proof of me contacting the customer service on 16/12/25, for you all to see how the customer service is operating. 3 days since I last submitted the documents yet still no news or update from dafabet. Not to mention the countless of times i submitted previously. I have been stucked in this loop for at least 2 weeks and the customer service is totally not providing any support at all.
Cassino em disputa Dafabet Casino
Valor ₹4766

Discussão

User name

Dear @Mike1688,

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute as well as the currency exchange. Since you already confirmed you have received the payment, we have no other choice but to close the case as Resolved.

In addition, we would like to remind you that, in case of a disagreement with this outcome, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear valued customer,

As mentioned earlier, your withdrawal of 4,765.84 TUS was successfully processed and sent from our side.

Since you used TUS for this transaction, any small difference in the amount received may be due to network fees or price changes. Please note that these fees are applied by the network and are not charged by our platform.

Thank you for your understanding, and we appreciate your continued support.

Thanks,
Dafabet
User name loyalty-level-2
20 usd is a big difference, and where's the proof you all sent in full? Keep in mind that I deposit in usdt and i also had my cost as well.. It's not fair that i dont get the amount as stated
User name

Dear @Mike1688,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raio-X do Dafabet Casino

Resolvido 1259 / 1288
Valor médio $1,000
Duração média da reclamação N/A
Resposta média N/A

Dafabet Casino Reclamações

Veja todas as reclamações deste cassino