Reclamação #1023 Dafabet Casino

Refuse withdrawal

Por OOTT

há 1 ano

Subject: Dafabet Failure to Honor 24-Hour Withdrawal Promise and Unresponsive Customer Service

Dear AskGamblers Team,

I am submitting this complaint regarding an unresolved issue with Dafabet, where my first withdrawal request of 8,000 RMB (out of a total balance of 20,000 RMB) has been delayed for 6 days, despite Dafabet’s promotional claim of processing withdrawals within 24 hours. Additionally, their customer service has been unresponsive and dismissive, providing only automated or vague replies.

On May 30, 2025, I requested a withdrawal of 8,000 RMB from my Dafabet account (username: removed) to my USDT wallet. The transaction ID is 443384383. Dafabet’s promotional materials, including their website and advertisements, clearly state that withdrawals are processed within 24 hours. However, as of today, June 5, 2025, 6 days have passed, and the funds have not been credited to my USDT wallet, with the withdrawal status still pending.

I first contacted Dafabet’s customer support on May 30, 2025, approximately 5 hours after submitting the withdrawal request, via live chat and email to inquire about the status. I received generic responses, such as “your request is under review” or “please wait for further processing,” without any specific reason or timeline for resolution. I followed up again on June 2, 2025, and requested to speak with a supervisor, but my request was ignored, and the support team continued to provide automated replies. This lack of transparency and failure to honor their 24-hour processing promise is causing significant frustration and financial inconvenience.

Furthermore, I have not been prompted for KYC verification, nor have I found any option to submit verification documents in my account settings. I have checked the “My Account” section as advised, but no verification request or portal is visible. I am willing to provide any necessary documents to expedite the process, but Dafabet has not communicated any such requirements.

I am seeking your assistance to mediate this issue and ensure Dafabet honors their 24-hour withdrawal promise by processing my 8,000 RMB withdrawal to my USDT wallet promptly. I have attached screenshots of my withdrawal request, account balance, communication with customer support, and evidence of Dafabet’s 24-hour processing claim as supporting documents. [Note: Attach relevant screenshots or documents when submitting.]

Thank you for your help in resolving this matter.

Sincerely,

< username removed >

Cassino em disputa Dafabet Casino

Motivo Pagamento negado

Valor ¥20000

Discussão

AskGamblers

• Support Team

há 11 meses

Dear @OOTT,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

há 11 meses

Dear customer,

We are still looking into your concern. Kindly be informed that our CS team should have reached you with a request to share some documents. Please make sure you received the email, and if so - that you have provided the necessary.

We appreciate your patience and collaboration.

Thanks,
Dafabet

OOTT

há 1 ano

Subject: Update - Dafabet Locked My Account After Complaint, Preventing Login

Dear AskGamblers Team,

I am updating my existing complaint against Dafabet (regarding transaction ID 443384383, an 8,000 RMB withdrawal to my USDT wallet, delayed for 6 days) to report a new issue. After submitting my complaint on AskGamblers, Dafabet responded that they would investigate the matter. However, my account (username: wujt) has since been locked, preventing me from logging in. The error message states: “Your account has been locked due to multiple failed login attempts. Please contact customer service.” I want to clarify that this was my first login attempt after the complaint, so the claim of “multiple failed login attempts” is inaccurate.

My initial withdrawal request of 8,000 RMB (out of a total balance of 20,000 RMB) was made on May 30, 2025, with transaction ID 443384383, to my USDT wallet. Dafabet’s promotional materials, including their website and advertisements, claim that withdrawals are processed within 24 hours. However, as of June 5, 2025, 6 days have passed, and the funds have not been credited, with the withdrawal status still pending. I contacted Dafabet’s customer support on May 30, 2025, approximately 5 hours after submitting the request, and again on June 2, 2025, via live chat and email. I received only generic responses, such as “your request is under review” or “please wait for further processing,” without any specific reason or timeline. I also requested to speak with a supervisor, but this was ignored. I have completed advanced KYC verification, but Dafabet has not requested additional documents or provided any explanation for the delay.

The account lock has further escalated the issue, preventing me from checking the withdrawal status or interacting with the platform. I believe this may be a retaliatory action by Dafabet in response to my complaint, demonstrating a severe lack of transparency. I am seeking your assistance to urge Dafabet to unlock my account, process my 8,000 RMB withdrawal to my USDT wallet promptly, and honor their 24-hour withdrawal promise. I have attached screenshots of the account lock error message and other relevant evidence.

Thank you for your mediation and support.

Sincerely,
wujt

Dafabet Casino

• Representative

há 1 ano

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1259 / 1288

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

Dafabet Casino Reclamações

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Hi Ask gambler's team,

My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

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I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

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I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

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I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 1000

Date & Time of Transaction: 01/06/2026. 01:11:07 PM

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Hello, my dafabet username is < username removed > and they have blocked my withdrawal process without any notification or reason. Whenever I am trying to contact them, their live support agents are providing bot answers and telling me to wait and wait. I am now fully fed up with their bot answers. Whenever I try to withdraw they show error 310. I am providing the withdrawal requests and the issue I am facing with the proofs:

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Transaction id - 514363297

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Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

I have contacted them via chat and live call both but they just say wait and wait and wait.

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Hi AskGamblers team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

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Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

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Hi Team,

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Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

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