Reclamação #1091 Dafabet Casino

Formal complaint regarding pending withdrawal request of INR 5270

Por Oman6

há 11 meses

Dear Dafabet Support Team,

I am writing this email as a formal complaint regarding my pending withdrawal request of INR 5270, which was placed on 28th April 2025. Despite several follow-ups, including the acknowledgment email I received on 10th June 2025, there has been no progress or resolution communicated regarding the status of my withdrawal.

This delay of over one and a half months is not acceptable and reflects poor customer service. I expect a platform like Dafabet to handle such financial transactions promptly and transparently. For all communications, as advised.

Request:

Please process my withdrawal of INR 5270 immediately.

Kindly provide a clear update with the reason for the delay.

If there are any additional steps required from my end, inform me at the earliest.

If the matter is not resolved within the next 3 business days, I will be compelled to escalate this issue to higher authorities and consider reporting it to the concerned financial and cyber regulation bodies.

I hope to receive a prompt and satisfactory response.

Best regards,

Oma

Cassino em disputa Dafabet Casino

Motivo Pagamento atrasado

Valor ₹5270

Discussão

AskGamblers

• Support Team

há 11 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Oman6

há 11 meses

I have received your message regarding the removal of my winnings due to alleged duplicate accounts. I would like to make it clear that I have never created any duplicate accounts on your platform.

If there is any confusion or error in your system, I kindly request you to review the case again. I strongly believe there has been a misunderstanding.

Also, regardless of this situation, I respectfully request the refund of my original deposit amount, as that is unrelated to any winnings or claims of duplicate accounts.

Please respond at the earliest and help resolve this matter fairly.

AskGamblers

• Support Team

há 11 meses

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

há 11 meses

Dear Valued Customer,

Your winnings has been removed due to duplicate accounts.

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.

We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1259 / 1288

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

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