Reclamação #2265 Dafabet Casino

Delayed payment not refunded yet

Por Srivani N.

há 3 meses

Hi,

I'm a valuable customer of Dafabet. My account has been verified for 15 months.

Since I have it, I have never got issue with payments, but on 29/01/2026 i created a withdrawal amount of 20,878, and 2 days later payment was declined, and the balance was not re-added to my Dafabet wallet; it is showing 0 balance there.

Then I went dafabet live chat. I told them about the issue, they said we're looking into it, and your payment will be received.

Now it's been 15 days of waiting. Today, on 14/02/2026 did a live chat, but they did not properly answer after I told them about clearing my payment that had been declined, and the balance was not showing in my Dafabet wallet.

They simply told me to create a new withdrawal request and close my chat.

Kindly resolve my payment.

Cassino em disputa Dafabet Casino

Motivo Pagamento atrasado

Valor ₹20878

Discussão

AskGamblers

• Support Team

há 2 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

há 2 meses

Dear Valued Customer,

As previously communicated, in accordance with Rule 9 of the Dafabet Rules and Regulations, customers are not permitted to maintain or operate multiple accounts. This rule is enforced to ensure fair play and to protect the integrity of the platform for all user

Kindly advised to review Paragraph 9 of the Rules and Regulations for further clarification regarding this policy and the importance of complying with the platform’s terms.

Your understanding and cooperation to these rules are greatly appreciated.

Thanks,
Dafabet

AskGamblers

• Support Team

há 2 meses

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 3 meses

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Dafabet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Raio-X do Dafabet Casino

Resolvido 1258 / 1287

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

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