Reclamação #1621 Dafabet Casino

Delay in verification and decline of 140000 INR withdrawal

Por Shikhar S.

há 7 meses

I have been a verified user of Dafabet (username Shik462) for a long time. On 10 October 2025, I requested multiple withdrawals, including one for ₹1,40,000 (Transaction ID: 468801514).

Despite repeatedly submitting all requested documents — PAN card, Aadhaar card, address proof, and selfies with both IDs — Dafabet’s system has shown “Under Review” status since 05–08 October 2025.

All uploads were confirmed through their website notifications and email acknowledgment.

However, even after 10 days, my documents were still “under review,” and my ₹1,40,000 withdrawal was declined without any valid explanation.

On 13 October 2025, I contacted live support (Agent: Amna), who only repeated generic responses such as “Please wait, documents are under review.”

Despite multiple chats and emails, no senior verification officer or compliance representative provided a timeline or resolution.

Due to these repeated delays, my funds were locked.

I was forced to continue trading with my remaining balance, which led to a financial loss from ₹5,00,000 down to ₹1,40,000, directly because Dafabet withheld my verified withdrawals and failed to act within their own 12–24 hour timeframe.

Evidence Submitted:

1. Full live chat transcript dated 13-Oct-2025 with Agent Amna (PDF attached)

2. Screenshots showing declined and pending withdrawals

3. Notification logs showing successful document submission on 06–08 Oct 2025

4. Email confirmations from Dafabet’s support team (support.inr@dafabet.com)

Violation Claimed:

• Delay in processing verification beyond the stated 12–24 hour timeframe

• Non-transparent handling of funds

• Unjustified decline of a legitimate ₹1,40,000 withdrawal

• Breach of fair-gaming and financial processing standards under Curaçao eGaming licence obligations

Requested Resolution:

1. Immediate approval and release of all verified withdrawals, especially ₹1,40,000 (Txn ID: 468801514).

2. Written explanation for the delay and decline.

3. Compensation for the delay-induced financial loss and stress caused.

Final Note:

I have already raised a formal complaint directly with Dafabet’s Compliance & Security Department, copying Curaçao Gaming Authority ([email protected]) and AskGamblers ADR.

I request that AskGamblers intervene and ensure this case is escalated to Dafabet’s regulatory compliance team for fair and timely resolution.

Cassino em disputa Dafabet Casino

Motivo Problemas de verificação

Valor ₹140000

Discussão

AskGamblers

• Support Team

há 6 meses

Dear @shik462,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino

• Representative

há 6 meses

Dear customer,

Please be informed that the documents you provided did not meet the required quality standard, as not all the information was clearly visible. Therefore, our customer support has reached out to you to request alternative documents. This time, please ensure that the document(s) are in focus and all the information on them is clearly visible.

Thanks,
Dafabet

Dafabet Casino

• Representative

há 6 meses

Dear customer,

Please be advised that we are currently reviewing your documents. As soon as the checks are completed, we will contact you.

Thanks,
Dafabet

shik462

• Índia

há 6 meses

askgambler and @dafacasino kindly see how live chat vouge answer .
Is anyone in this world will help me or not .
I am tired a lot with@dafabet casino generic response

Raio-X do Dafabet Casino

Resolvido 1259 / 1288

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

Dafabet Casino Reclamações

Veja todas as reclamações deste cassino

Dafabet delaying withdrawal even after completing veriifcation

Hi Ask gambler's team,

My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

95h Restantes

Account documents verification taking too long

My dafabet userid is < username removed ?

My withdrawal got declined and reason they gave was to submit account verification documents.

So i uploaded the requested documents in my accounts documents tab ( My id and selfie holding the id ). I uploaded them 4 days ago but till now it is showing documents have been submitted and we are reviewing them. According to them, only account documents verification takes 24-48 hours which has already surpassed and in email also I sent them. But they are sending irrelevant reply like - to validate your deposit concern something.

I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

95h Restantes

₹553,000

Withdraw Disabled

I'm here to complain against Dafabet as they have suddenly disabled my withdrawal. I've been emailing them for 4 days, but their response is very lazy, mostly bot-replied emails with non-sync answers as I provided them in Screenshots. I request AG to help me out to withdraw my Remaining funds. If needed, I am ready to re-verify my account.

94h Restantes

₹7,000

Verification issue with dafabet casino

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹258,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

70h Restantes

₹258,000

Deposit not credited why

I made a deposit of Rs.4400 into my Dafabet account, but the amount has not been credited to my wallet yet. The amount has been deducted; however, it is not reflected in my Dafabet balance.

I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

Date & Time of Transaction: 27/05/2026. 08:13:32 PM

Transaction ID - 513396534

Deposit method - HelloPay UPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

75h Restantes

₹4,400

Dafabet multiple deposits not credited why

I made multiple deposits into my Dafabet account, but the amount has not been credited to my wallet yet. The amount has been deducted; however, it is not reflecting in my Dafabet balance.

I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 1000

Date & Time of Transaction: 01/06/2026. 01:11:07 PM

Transaction ID - 515214626

Deposit method - SecureUPI

2. Deposit Amount: INR 1000

Date & Time of Transaction: 04/06/2026. 12:50:51 AM

Transaction ID - 515673093

Deposit method - HellopayUPI

3. Deposit Amount: INR 1000

Date & Time of Transaction: 04/06/2026. 04:04:30 PM

Transaction ID - 515744575

Deposit method - SecureUPI

4. Deposit Amount: INR 1500

Date & Time of Transaction: 05/06/2026. 11:04:01 PM

Transaction ID - 515967535

Deposit method - SecureUPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

75h Restantes

₹4,500

Blocked withdraw without any reason

Hello, my dafabet username is < username removed > and they have blocked my withdrawal process without any notification or reason. Whenever I am trying to contact them, their live support agents are providing bot answers and telling me to wait and wait. I am now fully fed up with their bot answers. Whenever I try to withdraw they show error 310. I am providing the withdrawal requests and the issue I am facing with the proofs:

1. Withdrawal request

Amount - 2000

Date and Time - 29/05/2026 11:20:29 PM

Transaction id - 514363297

2. Withdrawal request

Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

I have contacted them via chat and live call both but they just say wait and wait and wait.

I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

91h Restantes

₹3,000

Payment delayed since May 25th

Hi AskGamblers team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

Resolvido

₹100,000

Amount deducted but not reflected in dafabet wallet

Hi Team,

Amount Deposited & amount debited from bank account but not showing in Dafa Sports Wallet

Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

No Response from dafa sports even after continuous mails and chat sessions

Please Help me

68h Restantes

₹10,000

Deposit failed amount 1600

I am make deposit via upi method has failed. I am contacting customer care, but he is not help me, only give the same reply daily wait 15 min. I have already sent payment proof via mail and upload in history page. One withdrawal was not received in bank account .

Deposit Transaction id - 514699339

Amount - 1600 inr

Status - failed

Also check withdrawal concern status successful but amount has not been received

Withdrawal transaction id - 514608701

Amount - 6700

74h Restantes

₹8,300