Reclamação #2522 Dafabet Casino

Account KYC Withdrawal

Por UgurVillaaa

há 1 mês

I am filing a complaint regarding my withdrawal and account verification process with Dafabet.

I have been trying to complete my account verification for over 10 days, and despite fully cooperating and submitting all requested documents multiple times, my account is still under review with no resolution.

Documents I have submitted repeatedly include:
- Passport (clear and fully visible)
- National ID (front and back)
- Selfie with ID
- Selfie with passport
- Proof of address (recent bank statement)
- Work permit documents

All documents were submitted in high quality, with all four corners visible and clearly readable.

However, I keep receiving repetitive and automated responses asking me to submit the same documents again and again, without any specific explanation of what is missing or incorrect.

There has been no real progress, no proper review feedback, and no clear communication from the support team. It feels like my case is not being manually reviewed at all.

My withdrawal has now been pending for over 10 days due to this ongoing verification delay.

At this point, I am requesting:
1. A proper manual review of my documents
2. A clear explanation if anything is actually missing
3. Immediate approval of my account and processing of my withdrawal

I have full records of all submitted documents and email communications.

This situation is highly frustrating and unacceptable, as I have fully complied with all requirements but continue to face unnecessary delays.

I am willing to cooperate, but I expect a fair and timely resolution.

Cassino em disputa Dafabet Casino

Motivo Problemas de verificação

Discussão

AskGamblers

• Support Team

há 1 mês

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

UgurVillaaa

há 1 mês

Hi, yes, I received my payment after 20 days. But honestly, the site didn't inspire any confidence in me; they're not player-friendly at all. I wouldn't recommend it to anyone.

AskGamblers

• Support Team

há 1 mês

Dear @UgurVillaaa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

há 1 mês

Dear valued customer,

We can confirm that your withdrawal and verification have been completed and our customer support team has contacted you with the transaction UTR number.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1258 / 1287

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

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