Reclamação #2092 Dafabet Casino

Account closed without notification and withdrawal pending

Por Sayaksen

há 4 meses

Hi, I had put withdrawal of my funds in dafabet account. I was notified to submit documents front and back along with holding selfie with documents.
I submitted it was was approved and successfully verified my account.
And still the withdrawal was under pending status. I waited for 2 days and no response when I mailed them I got reply mail mentioned account is verified and withdrawal will be processed as soon as possible and team is working to solve the issue. The same was mentioned in live support chat, live support chat takes 30 minutes to get connected and I wasn't provided proper response sometimes and chat was closed automatically.
Now without any notification and information provided to me to my mail or anywhere account has been closed. I'm not able to access my account.
I want askgamblers to solve my issue and provide me a justice. It's causing me lot of stress and pressure. I'll attach every prove along with this.
So please help me to solve the issue and provide my withdrawal.

Cassino em disputa Dafabet Casino

Motivo Encerramento de conta

Valor ₹140000

Discussão

AskGamblers

• Support Team

há 4 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

há 4 meses

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Usuário inativo

há 4 meses

Hi I would like to clarify that, I received bonus just once.
There are few points I would like to mention.
1. First they asked me for verification after my withdrawal was stuck. I submitted my documents along with pan front and back and selfie holding the pan.
2. They verified my account successfully and I was waiting for my withdrawal.
3. Then they locked my account mentioning that there was an suspicious login for safety concerns account was suspended temporarily. In this mean time they have declined the withdrawal and taken my balance settled as adjustment.
4. And then I wasn't getting any response from the dafabet support and no reply to mails, once I approached askgamblers I was getting response from here.
5. Now they have taken my initial deposit of 70k and also 70k winnings.
As per dafabet terms and conditions they have to return my actual deposit which was made. Yet they haven't provided that as well.
6. I would like askgamblers to look into this issue, properly and provide an outcome. Atleast provide the initial deposit if not winnings.
I'll share the screenshot of all the details.
Askgamblers please resolve this issue for me for providing my 140k balance of initial deposit and winnings. If not atleast provide my initial deposit which is mentioned in dafabet terms and conditions and also mentioned in the mail I'm sharing.
Thanks.

Dafabet Casino

• Representative

há 4 meses

Dear Customer

Following a full review of your account activity, we identified betting patterns classified as opposite/arbitrage betting, which falls under Prohibited Practices as outlined in our Terms and Conditions (Section 9.4).

In accordance with our Terms, Dafabet reserves the right to void bets, confiscate affected balances, and decline withdrawal requests where prohibited practices are detected. Therefore, the confiscation of the balance was applied correctly, and the withdrawal was declined.

Thanks,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1254 / 1283

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

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Player Username:

< personal information removed >

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