Bet365 Casino -Closed my account without any further information.

Boa noite.

Joguei no cassino da bet365 onde ganhei um valor. Fiz um saque, conforme anexo, desde o dia 07/10/2021 E até a presente data o valor não foi creditado em minha conta corrente. Tendo em vista que o site paga em até 5 dias úteis, já passou do prazo para pagamento. Fiz contato por email e não obtive retorno. Pelo chat on line, entro em uma fila de 100 pessoas e no 40, o sistema para... está impossível outro tipo de contato para resolver o problema...

Obrigado.

Hi

I am writing to seek assistance regarding a significant issue I have encountered with my bet365 account. On June 19th, I won a substantial bet amounting to over £1000 plus. However, immediately after my win, my bet365 account was locked without any prior notice or explanation.

Since then, I have made numerous attempts to resolve this issue by contacting bet365’s customer support team and they are only saying my account is under review, I have messaged and emailed them several times but they are not giving me tangible information, please help me look into this.

Thanks

Hello, I had long chat with support but got only automatic reply, as they ask me to create new bank, because current one witch I used for deposits to casino and daily uses some why are not alright for them. I asked about alternative withdrawal methods, but chat just keeping auto answer please get new bank wire transfer details, and its impossible to do for me. I'm using official bank to receive my salary and pay taxes, as both credit cards are added to that bank iban witch used for deposit, I want to attach screenshots from chat and get help.

I made a deposit on bet365.nl using Revolut. No bonus no wagering nothing active. The moment I tried to withdraw, they told me I cannot make a withdrawal to a Revolut bank account it has to be a Dutch bank account they said. How is that even possible? I made the deposit with that bank account I should be able to withdraw to it, makes no sense at all. It's still even an option in the available deposit options and withdrawals.

Anyway, I told them I don't have an active Dutch bank account at the moment and my Revolut account is the only bank account I have. They refuse to pay out to that account, although I showed them ownership of the account, bank statements, and basically everything they needed.

I've been going back and forth with them through email for like 12 days now every day. Each day some other employee replies and gives me different answers, like You can use Paypal to withdraw that should work, I try it and they block my account and tell me that is not an option. The next day another employee says you can withdraw to any European bank account, just show us you are the owner and bank statements. I have another bank account that isn't Dutch, I try to withdraw to that by giving them all the info they need, but after giving it to them they refuse and tell me only a Dutch bank is allowed to withdraw to. They keep referring to their T&C which says absolutely nothing about that.

This just keeps going back and forth and I am sick of it, how can a casino act like this? I just want my money which I won fair and square. The account is now blocked for further gaming or activity, I can only log in. They even removed the block once tempting me to play again and lose the balance which failed, after that they blocked it again.

They keep saying only withdrawal to a Dutch account is possible, well I don't have one, so now what? I've never ever had this problem with any casino or betting company.