Casimba Casino - Waiting 5 weeks for a 4000EUR withdrawal

Dear Casimba Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear trondurj,

We are sorry to hear about your experience and thank you for sharing your feedback.

We can confirm that this is currently under review with the relevant department team. However, we have also escalated your dispute to our Complaints Team, who will be in direct contact with you in this respect as soon as possible.

We greatly appreciate your patience on this process.

Best regards,
The Casimba Team

I think that I am very patient but how patient should I be?
Okay, I will wait for the Complaints Team to contact me. And Im looking forward to get an status update after 6 weeks.

Dear Casimba Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hallo.

I got a mail from Casimba yesterday.

And this livechat that cant help with anything.

I have played on multibly casino online, and never been a bankproblem….

Dear Trondurj,

Thank you for sharing the updated details on this matter.
This is currently being reviewed internally, and our team will get in touch with you as soon as possible with the feedback, unless already done so.

Thank you for your patience.

Best regards,
The Casimba Team

Looking forward to get a feedback

Dear Casimba Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Trondurj,

Thank you for your patience on this matter.

The withdrawal attempt failed due to an issue on the Payment Provider side, and unfortunately, falls outside of our control. Our team has since been in touch with an alternative payment method options. Please could you kindly reply to that communication so that our support team can assist you further. Thank you in advance!

Best regards,
The Casimba Team

Hallo Casimba

Thats no news but how difficult can it be to tell me what the problem is with my bank? JUST SEND ME AN UPDATE VIA MAIL. You are just replying on this side in last minut every time with no news and no responce on mail.

I have been sending mails to support for weeks with no reply???

@askgamblers just rate this side in the buttom and call it a scam. They stole my money, this side most be a scam. I have been putting money on this side for months and finaly I won something and then this is how it ends 😔

I realy liked this side but this was a hurrible experiance 😔

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Status update on this case is:

Its not possible for casimba to do a bank transaktion to my bank in faroe island (Visa card).
They have been saying that they are trying to find some other methods to send the money to my ( I have been waiting for a solution for week with no update )
They have been telling me to be patient for months now. I lost beliving the transfer to happen so I asked to get the money back on my Casimba account. But that seem to be difficult also.

Im addin my last mail here

Dear TRONDURJ

Kindly be advised that we have attempted to pay your funds, however the transaction was rejected on the payment processors end. Our Accounts Team have confirmed that they have contacted you directly regarding an alternative payment option, however following feedback from yourself, they embarked on seeking out alternate options, ensure that the funds are processed to you.

We recommend that you keep in direct contact with them, as they would be able to provide you with updates as received.

We sincerely apologise for the delay and thank you for your continued patience in this respect.

Best Regards

The Casimba Team

Hallo again

Thanks for trying to find a solution but it has been 3 months next week. How can it be that long of a processe :/
For me it looks like a one hour job that need to be prioritaded.
Hope you guys find a solution.