Casimba Casino - Unsolved missing withdrawals, always told to wait

I have updated this with screenshots of the account I have also sent them bank statements and still nothing yet

Dear DEBBIE0305,

We are sorry to hear about your experience and thank you for sharing it on AskGamblers.

Our team is currently looking into this for you and we will be in touch with you as soon as possible, with the feedback on the status for your withdrawal via email registered on your player account.

We greatly appreciate your patience on the process. Meanwhile, should you have any questions on the status of your request, please do contact our support team directly on live chat or email [email protected] .

Best wishes,
Casimba

I am just going to let this one ride out and have faith that I will receive the ARN numbers so my bank can track this as I was told payment was sent but after 3 weeks of no ARN transaction numbers I am becoming increasingly concerned and other players out there must be warned. I hold an account on social media with a rather large following, I will be realising information based on my experience on your site and hopefully it pushes people away from it if this doesn’t get solved: just get the ARN numbers sorted!

So this is becoming a joke it’s been nearly a whole month and no response from any department operating this casino, all I can say is stay well away from this place! Do not fall victim to this scam website! They hold a licence that’s going to be taken away from them soon! This is just a brief update on what my bank have told me and the response I get is the same old as every other time I’ve got in contact. Nothing is being done and I feel sorry for all the players out there who are falling for this just like myself. They’re laughing at us and the gambling commission needs to see that this place isn’t operating how a casino should be, it’s £300 not £30,000 Why is this taking so long to be resolved. I’ll attack documents of my latest chat and show you what my bank have discovered regarding this matter.

!!!!!!!More of the chat after being on there for 45 minutes I get told this right at the end. Shambles of a casino, they told me in previous chats “get back to us before 12” this site and scam needs wiping off existence! DO NOT put your money through here!!!!!!

THEY HAVE NOW BLOCKED MY ACCOUNT WITH NO REASONS AS TO WHY. I thought this place would help me get to the bottom of this. I’ve verified myself fully and this is what happens. They owe me £300 still no response whatsoever

Dear Casimba Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

This is what was sent just. We will see if it’s just them playing a game of poker now or not…

They have sent and I have received £210 they haven’t yet reprocessed the £90 that was missing? I don’t understand the struggle…

Dear debbie0305,

Thank you for you response! Due to security reasons, we are not able to disclose details of your account on this forum. Please kindly contact our support team regarding any missing withdrawals, by replying back to the email that was sent to you earlier today, or by contacting our live chat for our team to look into this for you. Thank you!

Best regards,
The Casimba Team

Complain has been resolved

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.